Dispatcher/Office Manager

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off

Job Summary
We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. 

Responsibilities 

• Receive inbound emergency and non-emergency calls 
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Monitor status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent communication skills
• Excellent typing and data entry skills 
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Ability to work well with others