Aftermarket Sales Specialist I

About Komline

As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.

This Opportunity

Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation.

The Aftermarket Sales Engineer I will support aftermarket parts and service inquiries across specialized product lines which include Pumps, Gravity Belt Thickeners, Belt Filter Presses, Paddle Dryers, Turbo Dryers, and Rotary Atomizers. Under the guidance of senior team members, the Aftermarket Sales Engineer I will respond to customer requests, learn to diagnose equipment issues, and develop technical knowledge of Komline's product portfolio. This role provides an excellent opportunity to build foundational skills in technical sales while contributing to customer satisfaction and aftermarket business growth.

Roles and Responsibilities

• Respond to customer inquiries for replacement parts and service through phone, email, and CRM channels with guidance from senior team members
• Learn to read and interpret mechanical drawings to identify correct replacement part numbers
• Assist in preparing quotations with accurate pricing and delivery timelines using established guidelines and templates
• Support the order entry process and coordinate with internal teams to ensure timely order fulfillment
• Develop product knowledge across Komline's specialized equipment lines through training and hands-on experience
• Build foundational relationships with customers through professional and responsive communication
• Collaborate with Sales, Process Engineering, Operations, Purchasing, and Finance teams to support customer requests
• Participate in product training sessions and shadow experienced team members to develop technical expertise
• Assist with routine administrative functions related to order processing and customer correspondence
• Support outbound customer engagement campaigns under the direction of the Director, Aftermarket and Service
• Track customer interactions and maintain detailed notes in CRM for continuity and follow-up

Required Qualifications

• Bachelor's degree in Engineering, Engineering Technology, Business, or related technical field; or equivalent combination of education and relevant experience
• 0-3 years of experience in customer service, technical support, sales, or related role (internships and co-op experience considered)
• Strong communication skills with ability to interact professionally with customers and internal teams
• Technical aptitude and willingness to learn complex mechanical systems and equipment
• Detail-oriented with strong organizational skills and ability to manage multiple tasks
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Eagerness to learn and develop technical sales skills in an industrial environment
• Strong problem-solving abilities and customer service orientation

Preferred Qualifications

• Familiarity with mechanical drawings or CAD software
• Exposure to manufacturing or industrial environments through coursework, internships, or prior work experience
• Basic understanding of industrial equipment such as pumps, motors, or mechanical systems
• Experience with CRM or ERP systems
• Knowledge of wastewater treatment, chemical processing, mining, or related industrial markets
• Microsoft Dynamics 365 experience (D365)
• Salesforce experience
• Engineering degree or technical certification

Equal Opportunity Statement: Komline is an EEO Employer- M/F/Vets/Disabled