IT Field Specialists (New York/Boston) - Full-time

Reporting to the Senior Director IT, the candidate is the IT resource for Equity Residential's IoT related products, leasing office equipment, Internet connectivity and low voltage related projects at the company's apartment properties. This person will manage as well as be involved with various projects in their assigned market for the Community Technology Group, including making technical recommendations, conducting site surveys and managing vendors.. This person will assess, troubleshoot, repair or make replacement recommendations on down or obsolete systems. They also serve as the technology subject matter experts for their assigned market(s) for Internet connected multifamily building systems such as video entertainment systems, music, door access, cameras and smart package rooms, among others.

PLEASE NOTE: Requires travel to EQR properties in New York and Boston.

WHAT YOU'LL DO:

• Reviews all IT/IoT systems on properties. Assist with department owners ensuring systems are functioning properly.
• Supports Maintenance Supervisors/Directors and Property Managers in a variety of IT support activities.
• Assists Property Managers and/or Regional Managers in evaluating technology needs
• Recommend, assist and participate in optimizing technology needs. This may include video, audio, door entry, surveillance, etc.
• Assists in preparing the annual operating budget for voice, video and data
• Maintains state-of-the-art knowledge of new technology, techniques and programs.
• Manage all internet and IoT connected systems at properties in assigned market(s) including but not limited to wifi, camera systems, building access controls, audio/visual systems, phone (VoIP), etc.
• Partner with local investment and development team to assist in scoping out projects. Review and/or build budgetary quotes for projects.
• Perform due diligence walks for acquisitions to inventory and document current technology. Come up with a recommendation for bringing the properties technology live within our environment.
• Self manage projects and schedules within your market (s)
• Manages a full schedule of property visits, vendor meetings and conference calls across a specified metropolitan area in support of a variety of projects relating to Internet connectivity for systems such as WiFi, entry access, music, IoT systems and security.
• Works effectively with fellow team members and cross functional teams to understand the connectivity needs for various projects, conduct site surveys and report findings clearly and in a timely manner.
• Works to implement Internet-connected building systems and WiFi at properties according to defined strategy and standards.
• Executes project tasks at the local level as needed to support connectivity projects under management by the Community Technology Group and Construction Services.
• Dispatches carriers and service technicians as needed for work that cannot be completed in-house, directing their work during property visits.
• Manages the Community Technology Group's Help Desk tickets (voice, wifi and broadband requests) and WiFi trouble escalations for the assigned area, addressing all levels of issues, prioritizing responses, troubleshooting and escalating to appropriate parties.
• Provides regular, detailed written reports to the Director and Project Manager summarizing weekly schedules, results of site surveys and vendor meetings relating to projects under management by the Community Technology Group.
• Documents knowledge of building systems for Equity's Internet of Things (IoT) database.
• Creates standard operating procedures and serves as a subject matter expert on a variety of building systems such as access systems, gates, common area music, A/V for entertainment systems and security cameras.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with vendors, residents and coworkers.
• Overnight travel to EQR properties in New York and Boston.
• Performs other duties as necessary.

REQUIREMENTS:

• Bachelor's or Associate's degree, or completion of technical courses.
• Five years experience in a technical field working with low voltage cabling, installing/maintaining audio-visual systems, building entry systems or Internet service providers required.
• Must have an understanding of LAN / WAN technologies.
• Must have experience managing technical projects.
• Must have a strong ability to work unsupervised and to manage time and workload effectively to meet the priorities set by the Director and Vice President.
• Excellent written, verbal and customer service skills are required; must be an effective communicator with all levels of the organization.
• Be able to travel overnight.

The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor to limit the Company's right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.

SALARY:

$92,086 to $115,108 per year; in addition to base salary, a discretionary 10.5% annual bonus is provided.

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

WE CARE ABOUT YOUR TOTAL WELLBEING:

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program

RELOCATION:

Equity Residential does not cover relocation costs for this opportunity; all relocation and related expenses are the responsibility of the candidate.

PHYSICAL AND VISUAL ACTIVITIES:

Ability to effectively hear, speak, and communicate in person and over the phone, including the clear exchange of information through spoken and written communication. Ability to interpret, evaluate, and accurately convey detailed verbal and written instructions. Visual acuity sufficient to use a computer effectively and read written materials. Ability to lift, push, pull, or carry up to 15 pounds to distribute documents, supplies, and materials throughout the office or facility. May be required to climb stairs depending on property layout. Overnight travel will be required.

The above describes the physical and visual activities that are commonly associated with the performance of the essential functions of this job. Commonly associated is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

WORKING ENVIRONMENT:

Our work environment is casual, collaborative, and people-first. Team members are encouraged to bring their authentic selves to work, share ideas openly, and communicate comfortably across all levels of the organization. While we value professionalism and accountability, we also believe a relaxed atmosphere fosters creativity, productivity, and strong working relationships. Employees enjoy a flexible, supportive culture where teamwork, mutual respect, and a sense of balance are priorities.

Equity Residential is an Equal Opportunity Employer. We are committed to equal employment opportunities for all job applicants and employees. No job applicant or employee will be discriminated against because of race, religion, color, sex, sexual orientation, gender, sexual/gender identity, age, disability, pregnancy, national origin, military or veteran status, or any other characteristic protected by applicable law. Equity Residential is committed to hiring a diverse workforce. Equity Residential has a smoke-free workplace environment.