Grease Monkey - Customer Service Advisor - Full-time

Position Overview
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with

a great work ethic to help the customer and inform them of what we are working on in their vehicle in a

fast-paced environment.

• Customer Relations

Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, and breather, for customer inspection.

• Maintain communication with waiting customers, keep them informed of waiting times, and answer

questions. Ensure a comfortable, clean, and safe atmosphere for customers.

• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back,

thoroughly with customers at check-out, explain services performed, purpose of static sticker and

reminder card.

• Remind departing customers to submit feedback about their visit.

• Thank all departing customers and remind them to return.

• Resolve customer complaints and damage claims.

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills

• Basic literacy (ready, writing, math skills); Verbal communication skills

• Ability to learn and implement multiple software platforms.

• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

• Previous experience managing a retail automotive center or equivalent related business required

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing,

stooping, crouching, handling, reaching, and lifting.

• MUST be reliable and MUST love taking care of customers.

• Service writer is a plus but not necessary. 
Wage is based on previous experience.  $14-20 per hour depending on experience