Support Services Supervisor

Status: Full-Time, Non-Exempt

Reports To: Support Services Manager

Position Summary

The Support Services Supervisor leads front-office operations to ensure patients receive timely, accurate, and professional service. This role oversees support staff, monitors workflow, and supports registration, scheduling, and check-out functions. The ideal candidate is organized, confident, and leads with professionalism, accountability, and teamwork.

·         Supervise and support front-office staff and adjust assignments based on patient volume and workflow

·         Train new employees and reinforce accuracy, service standards, professionalism, and communication

·         Ensure accurate documentation, insurance verification, and referral requirements

·         Support proper scheduling and provide hands-on help during peak patient flow

·         Monitor copay and balance collection; reconcile daily cash drawers

·         Respond to patient concerns professionally and communicate clearly with providers and staff

·         Provide coverage for registration, scheduling, phones, and check-out as needed

·         Maintain supply organization and coordinate vendor or facility needs

·         Participate in meetings, training, and continuous improvement efforts

·         Follow HIPAA, OSHA, safety, and internal compliance standards

Qualifications

·         High school diploma or equivalent required

·         Prior medical office experience preferred

·         Leadership, scheduling, billing, or patient-service experience highly valued

Ideal Strengths

·         Strong verbal communication and service mindset

·         Accuracy, attention to detail, and follow-through

·         Calm, professional presence in a fast-paced environment

·         Ability to resolve problems and manage competing demands

Wage: $20.00 per hour

Eligible annually for cost-of-living wage increases, based on organizational guidelines and annual review outcomes

Job Details

Job Type: Full-time

Expected Hours: 40 hours per week

Medical Specialty: Dermatology

Schedule

·         8-hour shift

·         Monday through Friday

This position directly influences the patient experience at check-in, throughout their visit, and during follow-up scheduling. Our team values service, humility, and accountability—and we are proud of the standard we strive to uphold every day.

If leadership through service is important to you, and you enjoy helping a team operate smoothly and efficiently, we encourage you to apply.

Employment Contingencies: Employment may be contingent upon background screening, reference verification, and compliance with internal policies.