Document Control Specialist

Document Control Specialist I – Vegetation Management (Onsite)

Full-time | 40 hours/week | Fully Onsite

We are seeking a Document Control Specialist I to support the Vegetation Management (VM) Program by managing critical documentation, reporting, and operational tracking to ensure efficient execution and compliance.

Key Responsibilities:

• Create and distribute reports to VM and Supplier leadership on defined cadences, including:
• 10-day goal reporting, after-hours call-out, Fastrack scores and verbatims
• Customer tickets and Ops requests
• Circuit maintenance audits, reactive QA, customer resolution tool metrics
• Customer experience performance metrics
• Work orders exceeding 10 business days
• Conduct weekly crew tracking for VM and DCC teams
• Serve as 2nd approver on VM supplier invoices (with max amount discretion by the Director) and provide additional invoice support as needed
• Monitor work plans to ensure timely work order completion
• Update ARCOS call-out as needed and create/schedule VM planned outages
• Track and manage customer complaints and follow-up actions
• Facilitate and store Hazard Tree refusal letters
• Track computer-based training compliance
• Support supplier onboarding/offboarding processes as needed
• Order supplies and develop job aids as needed
• Perform additional jurisdictional responsibilities as required (public notices, DOT permits, customer phone line monitoring, PDF map creation, etc.)

Document Control & Information Management:

• Develop and implement infrastructure to efficiently process and secure project-related documentation (vendor docs, construction documents, quality records, and vital business records)
• Create cost-effective solutions for project information management
• Coordinate and oversee assembly, reproduction, revision control, and archival submission of construction work packages, including work orders, drawings, and procedures