IT Support Specialist

Position Overview

The IT Support Specialist provides technical assistance to employees. The position responds to electronic and phone requests for assistance. The IT Support Specialist assists users by troubleshooting problems with computer hardware or software and installing network cabling and equipment.

Position is located at our Corporate Headquarters in Freeburg, MO

Duties and Responsibilities

• Learn and maintain knowledge of the Help Desk System used by Quaker
• Provide first line of support to end users through the IT Help Desk System
• Identify, investigate and resolve user problems with computer software and hardware
• Ensure an effective and efficient operation of Quaker's network equipment and systems
• Install network cabling and equipment in new and existing buildings
• Configure, test, update and repair computer and other office equipment such as printers, scanners, etc.
• Complete routine maintenance of Quaker's equipment and systems, backup systems, cleaning, monitoring computer equipment and adhere to network security processes
• Install workstations, printers and other equipment
• Connect all workstations to the network and relevant servers
• Install networking equipment and cabling
• Maintain stock of spare IT parts and consumables
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email, prepare reports and work schedules.
• Review and analyze data and information from IT requests.
• Plan, prioritize and monitor IT maintenance activities.
• Complete assigned tasks/projects in a timely manner.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient with Microsoft Office software: Excel, Word, Outlook
• In depth understanding of diverse computer systems and networks
• Basic Knowledge of internet security and data privacy principles
• Proficient ability to explain technical issues to employees with a technical or non-technical background

Preferred Education and Experience

An individual is expected to have the minimum level of education and/or related expertise listed here:

• High school diploma or a passed General Education Development test and a certificate proving competency in working with core information systems and data management
• Associates or Bachelor's Degree in Information Technology
• Prefer 2 Years Experience in Computer Networks and Systems Maintenance

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.