CCTV/ Video Surveillance Service Technician

Come join our team!

For over 40 years, FSEC has designed, engineered, inspected, serviced & installed integrated life safety systems for commercial, industrial & institutional applications statewide. FSECs success is attributed to its strong commitment & dedication to customer service through our quality installations & reliable service. This team driven philosophy remains our prime focus each and every day.

Primary Role: We are seeking an experienced Service Technician responsible for the Installation, Maintenance, and Repair of Traffic and Video Surveillance Cameras throughout Arizona.

Responsibilities/Duties:

• Performing regular maintenance on Traffic Control and Video Surveillance Cameras.
• Ability to replace devices and terminate accurately.
• Troubleshooting wire faults, fiber networks, and device problems on existing.
• Programming and Troubleshooting IP addresses.
• Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
• Performing regular hardware inspections, lens cleaning, and firmware updates; diagnosing network connectivity or image quality issues.
• Running, terminating, and testing low-voltage (Cat5e, Cat6) and fiber-optic cable.
• Maintaining detailed records regarding work performed, materials used.
• Ability to communicate technical issues verbally and in electronic form.
• Coordinating with traffic engineers to ensure cameras are correctly positioned.
• Ability to communicate and coordinate with other trades.
• Works with the Service Department effectively to solve customer requests.
• Prompt return of Service paperwork for billing and follow-up purposes.
• Responsible for job-site cleanliness.
• Ensure life safety systems are fully operational prior to leaving sites.
• Works in compliance with the companys safety policies always.
• All documentation, field updates and communication must be punctual & complete.
• Clear and professional handling of customer interactions.
• All work is performed to National Codes & standards and quality testing techniques are practiced.
• Take pride in your work, be a team player, ask questions and help others grow!
• Performs other related duties as assigned.

Site management:

1. Site cleaned and returned to superior condition.
2. Site and company equipment locked and secured.
3. Life safety systems fully operational when leaving site.

Daily detailed work order notes completed, including indications for:

1. Status of system or service call.
2. Equipment used or needed.
3. Accurate time accounts for all associated work performed.
4. Any critical deficiencies or systems that are inoperable.

Accountability:

The Service Technician will be directly accountable to Service Management. Secondary accountability will be to the Executive team members, and customers of the company.

MINIMUM QUALIFICATIONS:

Requirements:

• IMSA Traffic Signal Level I or II.
• Knowledge and understanding of MUTCD.
• Ability to read blueprints and schematics.
• Familiarity with National Electrical Code (NEC) standards and safe work zone practices (e.g., setting up cones and traffic control devices).
• Proper hand and power tool operations and safety.
• Experience with Axis, Avigilon and Alta Cameras a plus.
• Advanced computer and network skills a plus.
• Ability to pass a background check.
• CDL License a plus.

Skills/Abilities:

• Ability to work at heights of 30 to 50 feet using bucket trucks or ladders and may occasionally enter confined spaces like manholes.
• Ability to finish projects.
• Ability to organize workload for effective implementation.
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Strong customer service and results orientation.
• Ability to function as an effective team member.

Physical Requirements:

• Must be physically capable of pulling wires and cables through conduits.
• The noise level in the work environment can be loud.
• Installers work in all types of weather conditions.
• Must be able to lift up to 50 pounds at a time.

Work Locations: Multiple Locations

Hourly Rate: $25.00 - $40.00 per hour

Expected Hours: No less than 40 per week

Benefits & Incentives:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) matching
• Employer Paid Life Insurance Policy
• Tuition Assistance Program
• Paid Holidays
• PTO
• Sick Time
• Weekly pay
• Birthday PTO
• Mileage Reimbursement
• Company Vehicle opportunities
• Promotional Growth opportunities
• Company Cell phone opportunities
• Employee Referral Bonus Program
  • Earn up to $550 for every person we hire that you referred. There is no cap to the amount of referrals you provide
• Red Wings Boot Program
• Shift Differential Pay
• Tool Program
• 4/10 Work Schedule when scheduling permits
• Relocation Assistance
• Wellness Check Benefit
• Paid Maternity & Paternity Leave

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime