Plastic Surgery Practice Sales - Patient Care Coordinator

Growing plastic surgery practice in Newport Beach, CA is seeking a superstar Patient Sales Coordinator with a strong sales background.

The practice is owned by a board certified plastic surgeon who has performed thousands of cosmetic surgery procedures with impressive, natural-looking results and focuses on providing a uniquely concierge approach to their patients.

The winning candidate must:

• Be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow.
• Focus on driving sales and results, coupled with a fervent desire to implement and sustain organization and efficiency throughout the practice. This is NOT an administrative position - it is a sales position with some admin work.
• Have a strong ability to build relationships as well as a desire to perform outreach with a positive attitude and friendly demeanor.
• Be able to work in a beautiful office (this is not a remote position).

Responsibilities:

• Sales - sell procedures, treatments and medical spa services ranging from several hundred dollars to over $30,000 to prospective patients through extensive phone conversations and live in-person consultations. 5 days per week will be focused on selling, through phone consultations, live & virtual consultations, email and phone follow-up and similar activities. 50-100+ outgoing and incoming email and phone efforts are commonplace in this role daily. Comfort with quoting and selling procedures and contacting literally hundreds of patients weekly is core to this role, as is intensive computer notation and follow-up.
• Operations Assistance – assist in daily various duties to help the team including event planning and execution, creating and reviewing reports, preparing patients for surgery and completing appropriate steps, and more.

Additional Responsibilities:

• Organization– Task orientation, prompt completion of assignments, and an innate desire to “get things done” is a must. Knowledge of medical software like PatientNow or NexTech is preferred but not required.
• Positivity – we seek a bubbly, positive, sunny outlook from our winning candidate who will work well with others. High ethical standards, zero-drama, professionalism is a must in this role.
• Whatever it takes attitude with a sales focus. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner.

Job Requirements:

• Bachelor’s degree
• 2-5+ years of sales and/or sales management experience is required (cosmetic medical, plastic surgery, direct sales, or similar is a bonus. The ideal candidate will be able to demonstrate prior results in a sales and service capacity - real data showing achievement is key vs. simply tenure in a particular job.
• Must be confident and comfortable presenting prices ranging from several hundred dollars to over 30 thousand dollars, asking for the order and selling on the spot. A belief in and understanding of how to sell luxury items is a must.
• Outstanding communication and presentation skills.
• Belief in the power of cosmetic surgery, procedures and treatments to change the lives of appropriate candidates for the better.
• Type accurately at no less than 40 wpm - 55wpm a must. Strong computer skills with the ability to learn proprietary software for the medical industry quickly is paramount.
• Excellent follow–up and organizational skills – an addiction to timely task completion without compromising quality is a must.
• Professionalism in dress and presentation, honesty, excellent work ethic, no-drama attitude, and positive attitude a must. Working well with existing team members is important.
• Willingness to utilize existing skills and talent, while simultaneously learning and executing the company’s proven system.
• Are you no-drama, task-oriented, self-competitive, and motivated to achieve personally and for your team? Then this may be a great position for you.

Pay Structure, Perks, and Benefits:

• Annual base pay of $55,000-$75,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $95,000-$125,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure plus incomes.
• Paid time off - 3 sick days after the 90-day probationary period and up to 9 PTO days after year 1.
• Paid training
• Up to $200/mo in health insurance subsidies after 3 month probationary period.
• Procedure(s) of choice offered at cost after a year of employment.
• Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week
• Reasonable hours
• Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team.