Medical Office administration

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Bonus

$1,500 Sign-On Bonus

Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.

Key Responsibilities

• Greet and support patients with professionalism and empathy
  
  
• Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)
  
  
• Manage phones, emails, and portal messages; route concerns appropriately
  
  
• Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
  
  
• Verify insurance eligibility, support authorizations/referrals, collect copays/balances
  
  
• Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
  
  
• Assist with office operations, supply ordering, and administrative support for clinicians
  
  
• Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality
  
  

Requirements

• Bilingual (English/Spanish) required
  
  
• Minimum 5 years of experience in a medical or mental health office setting
  
  
• Strong scheduling, customer service, and data accuracy skills
  
  
• Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting