Front Desk / Member Services Associate

Front Desk / Member Services Associate

StretchLab Echo Park

About the Role
You are the first point of contact for every member and guest at our Echo Park studio. Your job is simple: create a great first impression, keep the studio running smoothly, and turn interest into booked sessions and memberships. This role is fast-paced and customer-focused — perfect for someone who enjoys helping people feel welcome, staying organized, and hitting clear goals. If you want a front desk role where your work actually matters and results are noticed, you’ll do well here.

Responsibilities

Greet members and guests and set a positive, professional tone.
Manage bookings, schedule intro sessions, and support Flexologist assignments.
Answer phones/texts/email promptly and clearly.
Explain our services, membership options, and pricing.
Convert walk-ins, inbound leads, and intro sessions into memberships or packages.
Handle POS transactions and end-of-day closeout accurately.
Maintain a clean, organized front desk and lobby.
Support the Studio Manager with admin tasks and member follow-ups.
Coordinate with Flexologists to minimize schedule gaps and improve flow.
Requirements

Customer service experience — fitness/wellness preferred but not required.
Strong communication and people skills.
Comfortable in a sales-supported role (we’ll train you).
Tech-savvy enough to learn scheduling and POS systems quickly.
Reliable, organized, and professional under pressure.
Able to work evenings and weekends as needed.
Who Thrives Here

People who actually like interacting with customers
Organized multitaskers who don’t freeze when it’s busy
Those who want to be part of a team, not just clock in/out
Individuals energized by wellness and mobility (not required, but a plus)
Compensation & Perks

Competitive hourly rate
Performance bonuses based on conversions
Studio membership discounts
Flexible schedules
Clear growth pathways into sales, leadership, or operations roles
Location

We are hiring for:

StretchLab Echo Park
StretchLab Hollywood
Candidates can specify preferred location or apply for both.

To Apply

Submit your resume and include:

availability
relevant customer service or sales experience
preferred studio location (Echo Park and/or Hollywood)
Job Type: Part-time

Benefits:

401(k)
Employee discount
Flexible schedule
Application Question(s):

Which part of town do you reside in?
Why would you be a good fit for the role?
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