Quality Assurance and Documentation Specialist

Role Summary

Supports quality assurance, documentation development, business-rule reviews, and standardization of processes for national crime-data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.

Key Duties

• Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.
• Conduct QA reviews of data-collection products, reports, methodologies, and business-rule changes.
• Validate documentation against technical specifications, XML guides, and data-collection standards.
• Support the creation of e-learning modules for various data-collection activities.
• Standardize documentation workflows and manage content within SharePoint.
• Review communications and ensure clarity and accuracy before release.
• Support certification/recertification activities for incident-based reporting.
• Conduct independent assessments of data quality, business rules, and documentation practices.

Required Qualifications

• Top Secret
• Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.
• Strong writing skills and experience creating procedural documentation.
• Familiarity with XML, flat-file data structures, and documentation standards.
• Experience with SharePoint.

Preferred Qualifications

• Experience with national crime-data reporting or statistical programs.
• Knowledge of federal documentation standards and training development.