Inside Sales & Retention Representative

About S&K Building Services:

S&K Building Services is a leading provider of commercial window cleaning and exterior building maintenance across the United States. We partner with property managers, owners, and facility teams to maintain high-rise, mid-rise, and complex commercial properties with a strong focus on safety, quality, and reliability.

About the Role:

We are seeking a dynamic and results-driven Inside Sales & Retention Representative to join our team. This role combines proactive sales responsibilities with customer retention strategies to drive revenue growth and maintain strong client relationships. The ideal candidate is persuasive, customer-focused, and thrives in a fast-paced environment.

What You'll Do

• Sales Duties:
  
  • Prospect and generate new business through outbound calls, networking, and referrals.
  • Conduct product/service presentations and negotiate contracts.
  • Achieve or exceed monthly and quarterly sales targets.
  • Maintain accurate records in CRM systems.
    
    
• Retention Duties:
  
  
  • Engage with existing customers to prevent cancellations and reduce churn.
  • Identify customer needs and provide tailored solutions to improve satisfaction.
  • Offer upgrades, cross-sells, and loyalty incentives.
  • Resolve issues promptly and professionally to maintain long-term relationships.
    
    
• General:
  
  • Collaborate with marketing and customer success teams to align strategies.
  • Analyze customer feedback and retention metrics to improve processes.
  • Stay informed on industry trends and competitor offerings.

Who You Are

• Proven experience in sales, customer service, or retention roles.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work independently and meet performance goals.
• Proficient in CRM software; experience with Smart Service Cloud is a plus, along with strong skills in Microsoft Office Suite.
• High school diploma required; associate or bachelor's degree preferred.

Why This Role Matters

• Competitive Salary of Up To $70,000 Plus Commission Potential
• Weekly Pay
• Health Care Plan (Medical, Dental & Vision) - Benefits Effective the first of the month following 30 days of hire
• Retirement Plan (401k with a Company Match)
• Paid Time Off (Vacation & Public Holidays)
• Training & Development

What We Value: Safety, Customer-Centricity, Integrity, Teamwork, Innovation

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