Inside Sales / Customer Service

Inside Sales / Customer Service Position

Our client is a pioneering manufacturer of institutional-grade cabinet locks in North America. They provide a comprehensive range of keyways and cabinet lock solutions tailored for commercial and institutional facilities. As an employee, you will enjoy full medical benefits, a 401k with 2% match, and 9 paid holidays. They are currently seeking an Inside Sales / Customer Service professional to serve as the primary point of contact for their customers, ensuring industry-leading service that consistently exceeds expectations.

Duties & ResponsibilitiesPhone

• Answer incoming phone calls and assist customers with order or product-related questions.
• Convert customer inquiries into sales opportunities.
• Relay pertinent information to the appropriate team members (engineering, sales, etc.).
• Build and maintain strong relationships with customers.

Computer

• Develop proficiency with internal software programs including Microsoft Dynamics NAV (ERP), Outlook, Word, Excel, Sage ACT (CRM), Slack, Google Chrome, Notion, and others.
• Enter orders in NAV quickly, completely, and accurately. Use NAV to check stock levels, part numbers, existing order status, tracking information, estimated lead times, etc.
• Utilize Outlook to communicate with customers, team members, and vendors.
• Engage in basic use of Word and Excel for viewing and editing existing documents or creating new ones.
• Acquire knowledge of the company website and online resources for personal use in learning the product line and assisting customers with their queries.

Qualifications & Requirements

• Previous inside sales and/or customer service experience.
• A willingness to assist customers with problems, challenges, and opportunities.
• A commitment to punctual attendance in an office environment (this is not a work-from-home position).
• A team player mentality.
• Demonstrable understanding of order-entry software, basic Microsoft Office product knowledge, etc.
• Must pass pre-hire drug and nicotine tests.

If you are a motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.