Sr. Engineering Program Manager - Customer Systems

**Weekly Hours:** 40 **Role Number:** 200643814-3956 **Summary** At Apple, we don’t just work, we innovate, create, and redefine what’s possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact. Now, the Digital and Diagnostics program team is looking for an extraordinary Engineering Program Manager, someone with a sharp technological mind, a passion for solving complex challenges, and the drive to deliver ambitious, cross-functional projects in a fast-paced environment. Imagine influencing the experiences of over a billion customers worldwide, that’s the scale and impact of this role. If you thrive on challenge, love collaborating with brilliant teams, and get excited about shaping the future of cutting-edge technology, this is your moment. Are you ready to make a difference that only Apple can offer? **Description** We are looking for a bold, curious, and driven program leader with a sharp sense of both technology and business. This role is for someone who thrives on challenge, taking full ownership of large, multi-functional initiatives, and delivering them end-to-end. If you are passionate about driving impact, shipping exceptional results, and shaping complex projects that touch millions of customers, this is your opportunity to shine. **Minimum Qualifications** + 8+ years of relevant experience in software and program management. + Strong software project management skills with experience leading large, multi-functional teams to deliver complex initiatives. + Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes. + Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis. **Preferred Qualifications** + Proven experience driving and delivering critical, end-to-end (E2E) project features across the company, collaborating effectively with multiple cross-functional teams. + Adept at leveraging data from diverse sources to generate insights and make informed decisions that guide program direction. + Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders. + Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments. + Technical curiosity and willingness to actively engage in technical discussions with engineering partners, including initiatives involving customer-facing Generative AI on-device or in the cloud. + Demonstrated experience shipping consumer software at large scale, serving millions of users. + Solid understanding of Apple operating systems, including iOS, macOS, iPadOS, and watchOS, with the ability to build experiences that delight users. + Prior experience working alongside Human Interface (UI/UX) partners to deliver impactful product experiences. + Measure program impact, evaluate ROI, and manage cost allocations for internal initiatives. + Bachelor’s degree in Computer Science or a related field,