Quality Compliance Analyst

Position: Quality Compliance Analyst

Job Description:

Forward Air is seeking a motivated individual to join our Quality team as a Quality Compliance Analyst. This role supports local terminal operations while helping ensure our customers receive a consistent, high-quality shipping experience. The position is responsible for upholding and improving established quality and compliance standards, while providing value-added support to both internal teams and customers.

Core Responsibilities & Duties:

• Develop, analyze, monitor, and distribute operational metrics and KPIs to field teams, providing trend analysis to identify performance opportunities and areas for improvement
• Investigate operational issues to determine root causes, recommend corrective actions, and partner with managers to ensure timely and effective resolution
• Collaborate with team members to resolve shipment traces and support proactive efforts to prevent lost freight and reduce claims
• Support and participate in continuous process improvement initiatives while ensuring adherence to established company quality standards
• Review existing processes, procedures, and systems to identify opportunities for improvement and operational efficiency
• Partner with operations teams to observe and evaluate workflows, helping educate and support teams to enhance performance, increase productivity, maintain safety, and ensure compliance to mitigate claims exposure
• Travel as needed to support field operations and quality initiatives
• Provide regular updates and reporting on daily activities to field leadership
• Other duties as assigned 

Qualifications:

• High school diploma required; Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred, or equivalent work experience

• Strong analytical and problem-solving skills with the ability to interpret operational data, identify trends, and support root cause analysis
• 2 – 4 years demonstrated experience with SQL, Power BI, and Excel
• Demonstrated ability to manage multiple tasks, follow through on assignments, and meet established deadlines
• Proficiency in Microsoft Office applications, with the ability to analyze data and generate reports; experience with Tableau, Oracle, or similar reporting systems is a plus
• Ability to collaborate effectively with cross-functional teams and build positive working relationships across field operations
• Prior experience in logistics, transportation, inventory management, or operational environments preferred
• Strong verbal and written communication skills with the ability to clearly present findings, recommendations, and updates to operational teams
• Continuous improvement mindset with a focus on quality, operational efficiency, and compliance with company standards

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment

• Strong interpersonal skills: ability to build trust and rapport and effectively communicate with co-workers, employees, and customers

Forward Air is an Equal Opportunity employer.

#LI-Onsite

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "" publication