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Provided by the employer
Verified Pay check_circle $13.75 per hour
Hours Full-time
Location Logan, Utah

About this job

EXCEPTIONS ANALYST Department: Synergy Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $13.75

 

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!  

 

Responsibilities 

As an Exceptions Specialist, you will: 

  • Research and resolve anomalies in utility provider bills. 
  • Communicate with utility providers and clients through email and on the phone. 
  • Determine the best course of action to resolve issues and contacting the necessary party. 
  • Detect inefficient processes and find innovative solutions
  • Medium phone usage-outbound calls with providers and clients, 25% of your day.

 

Qualifications 

  • Attention to detail
  • Ability to explain complex ideas, both verbally and written, using clear, professional language
  • Ability to prioritize time well and push yourself to consistently achieve higher goals
  • Problem-solving skills – ability to independently use the resources and tools provided to you
  • Comfortable using a computer, Google Drive, and Excel
  • Committed to quickly learning and adapting to new computer software
  • Ability to meet deadlines

As an Exceptions Specialist, you will also be eligible for performance-based bonuses. 


Nearby locations

Posting ID: 1225529491 Posted: 2026-02-03 Job Title: Exception Analyst