Server - Margaritaville Restaurant - Full-time

Description

Position Summary: The Server is responsible for providing excellent food and beverage service to guests in a professional, friendly, and efficient manner. This role involves taking orders, serving food and drinks, maintaining a clean dining area, handling cash transactions, ensuring customer satisfaction, and collaborating with the kitchen and bar teams to deliver an exceptional dining experience. The Server will also adhere to safety and compliance standards while contributing to a positive and welcoming atmosphere for guests.

Key Responsibilities:

1. Food and Beverage Service:

• Greet      and seat guests in a friendly and welcoming manner.
• Present      menus and answer questions regarding menu items, ingredients, or specials.
• Take      customer orders accurately and ensure special requests are communicated to      the kitchen and bar.
• Serve      food and beverages efficiently and in accordance with restaurant      standards.
• Ensure      all food and drink orders are presented neatly and with the correct      garnishes.
• Offer      recommendations and upsell menu items to enhance the guest experience.

2. Customer Service:

• Provide      outstanding customer service by engaging with guests in a friendly and      professional manner.
• Ensure      guests’ needs are met, including refills, condiments, and other requests.
• Address      any customer complaints or concerns promptly, maintaining a calm and      positive demeanor.
• Create      a positive atmosphere by engaging with guests and ensuring a comfortable      dining experience.

3. Cash Handling and POS Operation:

• Accurately      process guest transactions through the point-of-sale (POS) system,      including cash, credit card, and other forms of payment.
• Ensure      all charges are correct, provide receipts, and maintain accurate records      of tips according to company policies.
• Handle      cash transactions and tips efficiently and securely, following all company      guidelines.

4. Dining Area Maintenance and Organization:

• Ensure      dining areas are clean, organized, and ready for guests, including setting      tables, stocking utensils, and replenishing supplies.
• Clean      and reset tables promptly after guests leave, ensuring the area is ready      for the next party.
• Ensure      restrooms and common areas are tidy and well-stocked.

5. Compliance and Safety:

• Follow      all food safety and sanitation guidelines to ensure food is handled,      stored, and served correctly.
• Adhere      to health and safety regulations, including proper handling and disposal      of waste.
• Ensure      alcohol service is compliant with legal drinking age laws and company      policies.

6. Inventory Control:

• Monitor      and assist in managing inventory levels for dining and beverage supplies,      including condiments, utensils, napkins, and other essential items.
• Report      any shortages or inventory issues to management for timely restocking.

7. Team Collaboration:

• Work      closely with kitchen staff, bartenders, and other servers to ensure smooth      operations and timely service.
• Communicate      effectively with team members to ensure that orders are correctly      fulfilled and guests are satisfied.
• Assist      in training new servers or other staff as needed.
• Collaborate      with team members during busy periods to ensure an efficient flow of      service.

8. Event Support:

• Assist      with setting up and preparing for private events, banquets, or special      functions.
• Provide      support during high-volume events, ensuring a smooth dining experience for      large groups.
• Help      with tear down and cleaning up after events, ensuring that all areas are      returned to a ready state for regular service.

Qualifications:

Education:

• High      school diploma or equivalent (may be required).
• Food      safety certification (may be required).

Experience:

• Previous      experience as a server or in a customer service role (preferred).
• Experience      with cash handling and POS systems.
• Knowledge      of food and beverage service techniques and restaurant operations.

Skills:

• Excellent      communication and interpersonal skills.
• Strong      customer service skills, with the ability to engage with guests and      address their needs effectively.
• Ability      to multitask and work efficiently in a fast-paced environment.
• Strong      organizational skills and attention to detail.
• Ability      to remain calm under pressure and handle difficult situations with      professionalism.

Certifications:

• Food      safety certification (may be required).
• Alcohol      service certification (may be required).

Physical Requirements:

• Ability      to stand for long periods and walk throughout the shift.
• Ability      to lift and carry items weighing up to 25 pounds, such as trays and boxes.
• Ability      to work in a busy, sometimes noisy environment.

Work Environment:

• Servers      may work both indoor and outdoor.
• Shifts      may include evenings, weekends, and holidays, depending on the      restaurant’s hours of operation.
• The      position involves working in a fast-paced and sometimes high-pressure      environment.

Compensation:

• Competitive      hourly wage, with tips based on service.