Sales Support Specialist I - Full-time

Vitalant is seeking a Sales Support Specialist I dedicated to supporting our life-saving mission through donor recruitment and blood drive coordination. If you are customer-focused, results-driven, and inspired to make a meaningful impact, you’ll find a career built on purpose, an organization created to care, and a team committed to leading—together.

Your impact as a Sales Support Specialist I is vital. You will support team collection goals by assisting with donor recruitment efforts and engaging blood drive coordinators to maximize participation, with a strong emphasis on acquiring first-time donors. While this role does not typically carry individual collection goals, you may assume responsibility for a territory when providing extended coverage. You will also help maintain existing blood drive accounts and support opportunities for growth.

What to Expect

Schedule: Monday through Friday 8:30-5 but could vary with the occasional evening or early morning due to blood drive needs

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance

• 401(k) with 5% company match

• Tuition assistance up to $5,000 per year

• Free basic life and AD&D insurance

• Free short- and long-term disability insurance

• Paid time off

• Employee Resource Groups

• Recognition and perks

As a Sales Support Specialist I, you’ll get to:

• Coordinate and support virtual and onsite blood drives in alignment with enterprise goals.

• Engage blood drive coordinators to increase donor participation and retention.

• Assist with donor recruitment initiatives, including outreach to first-time donors.

• Maintain accurate records and ensure data integrity using established systems.

• Support special projects and assist with training and onboarding of new and existing staff.

• Provide high-quality customer service to internal and external customers.

• Ensure compliance with internal SOPs, external regulations, and software usage standards.

• Collaborate with field teams and cross-functional partners to support operational success.

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