Copeland Buhl - Desktop Support Analyst- External - Full-time

Copeland Buhl is looking to add a temporary Desktop Support Analyst to our firm. This position will start in late February/early March and run through August of 2026. 

The Desktop Support Analyst will serve as a trusted technical advisor to clients, helping them optimize their IT environments, resolve complex issues, and implement technology solutions that align with their business goals. 

Key Responsibilities:

• Serve as the primary technical point of contact for assigned clients. 
• Provide remote and onsite support across desktops, servers, networks, cloud platforms, and business applications. 
• Advise clients on best practices, emerging technologies, and strategic IT planning. 
• Troubleshoot and resolve Level 1 & 2 incidents related to hardware, software, networks, and cloud services.
• Perform system deployments, migrations, and configurations- including servers, firewalls, wireless networks, and cloud workloads.
• Participate in or lead IT projects including Microsoft 365 migrations, server upgrades and virtualization, firewall and network configuration, and more. 
• Communicate technical information clearly to both technical and non-technical users. 
• Assist Copeland Buhl help desk team as needed. 

Required Qualifications:

• 3+ years of hands-on IT support or consulting experience within an MSP or similar environment. 
• Strong understanding of Microsoft Windows Server and Windows 11, Microsoft Active Directory, Microsoft Azure, O365, EntraID, and virtualization platforms. 
• Solid knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs).
• Experiencing managing backup solutions, endpoint security tools, and RMM/PSA systems. 
• Excellent troubleshooting skills and ability to work independently.
• Strong customer service, communication, and relationship building abilities. 

Preferred Qualifications:

• Relevant certifications such as CompTIA A+/Network A+/Security+, Microsoft Associate/Expert, Cisco CCNA, or equivalent.
• Experience supporting diverse client industries. 

Copeland Buhl invests in people by offering more than a role, we offer a path. Through meaningful work, ongoing development, and a flexible approach to work-life balance, we support each individual’s unique career journey. Our competitive compensation and benefits reflect the value of your contributions, while our collaborative culture fosters authentic relationships and a strong sense of community. At Copeland Buhl, you can build a career for your life. 

Copeland Buhl is an Equal Opportunity Employer.