Technical Support Specialist I

About the Department

The Position

The vacant position assists in the coordination, operation, and training of the countywide Information Services effort; assists in planning, designing, and organizing the operation of Information Technology systems and office automation products; and performs other related duties as required.

The ideal candidate has strong technical and customer service skills in an enterprise IT environment, with hands-on experience providing front-line support for end users. This position requires the ability to diagnose and resolve hardware, software, and account-related issues; support desktops, laptops, mobile devices, and common business applications; and accurately document and track work through a service management system. The ideal candidate has a positive, customer service–oriented attitude, works collaboratively in a team environment, and communicates technical concepts clearly and effectively to non-technical users. This candidate models The Yolo Way by demonstrating the County’s core values in support of the overall mission: Making a difference in the lives of Yolo County residents by enhancing the quality of life of our community. Visit the to learn more. 

How To Apply

Interested applicants should submit a County of Yolo online employment application with attached verification of education / certification documents and complete responses to the required supplemental questions, by the listed closing date. For additional important and detailed information, see the Application & Selection Process section of this job announcement.

Position Duties

Review the full position description by clicking . 

Minimum Qualifications

Minimum Qualifications 

The minimum qualifications required for a candidate to proceed in the selection process are as follow:

Education and Experience: 

• Sixty (60) semester units or ninety (90) quarter units, with major course work in computer science, management information systems, business or public administration or a related field, from an accredited college or university; 

• Completion of a certificate program in computer science or a closely related field AND two (2) years of technical experience in information technology systems; 

• Any combination of experience and education equaling four (4) years experience in information technology systems.

License: Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Verification of education or certification documentation must be submitted (uploaded / attached ) with the online application. See the Application & Selection Process section of this job announcement for details.Other Qualifications

Application Process

It is highly recommended that you print this job bulletin for future reference. Application information must be current, concise, related to the requirements in this job announcement. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the date of your submission. See the Employment Standards section of this job announcement for a list of minimum qualifications. 

Incomplete applications will be disqualified. A resume may be included with your application; however, it WILL NOT substitute for the information requested on the application. Ensure that relevant information to be considered in the screening for minimum qualifications step is included within the online application system fields. Additionally, verification of education / certification, and responses to the supplemental questions must be included with your submission, as detailed below.

Attachments may be submitted through the following listed methods:

• By uploading / attaching to the online application
• By e-mail to
• By fax to (530) 666-8049
• By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00AM to 5:00PM. 

1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required. 
2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit, and grade.

All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from institutions that are listed as members of the International Association of Universities (IAU). You may check for your school by visiting the IAU web site (). Please Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.

• Educational Records Evaluation Service
  601 University Ave., Suite 127, Sacramento, CA 95825 • (916) 921-0790 • 
• Foreign Education Document Service
  P.O. Box 151739, San Diego, CA 92175 • (619) 265-5810 • 
• Center for Applied Research, Evaluation & Education, Inc.
  P.O. Box 18358, Anaheim, CA 92817 • (714) 237-9272 • 
• Global Services Associates, Inc.
  409 North Pacific Coast Highway, # 393, Redondo Beach, CA 90277 • (310) 828-5709 • 
• International Education Research Foundation Credentials Evaluation Service
  P.O. Box 3665, Culver City, CA 90231 • (310) 258-9451 • 

Supplemental Questions: Supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. 

Selection Process

The following is a tentative schedule of steps that will occur as part of the selection process. The selection process steps, and all listed dates, may change with or without notice.

• Screen for Minimum Qualifications
• Screen for Best Qualified, if applicable
• Department Selection Interviews 
• Reference Checks
• Conditional Job Offer Pending Pre-Employment Exams 
  • Drug & Alcohol Screen
  • Department of Justice LiveScan
• Confirmed Job Offer

Screening for Best Qualified: If applicable, the applicant’s education, training, experience, and responses to the supplemental questions will be evaluated to determine those applicants that are best qualified.

Contact Information: For questions about the position or about employment with the County, please contact Human Resources by e-mail at  or by phone at (530) 666-8055.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.