Office Manager- ACT Team

Shift Schedule: Monday-Friday: 9AM-5PM

Hours Per Week: 35

SUMMARY

The Facilities Manager oversees the day to day operations for JASA’s mental health services locations. This includes coverage of the reception area of the main clinic. 

DUTIES AND RESPONSIBILITIES:

• Supervises the Receptionist-Scheduler(s) and the front office operations

• Ensures that the office is kept clean and safe and its appliances are in good working order

• Oversees ordering of supplies, furniture, appliances and electronics as required, manages petty cash

• Ensures timely and appropriate responses to medical record requests

• Responds to inquiries from insurance companies, clients, and providers

• Using a variety of electronic systems, conducts parts of the clinic’s revenue cycle, including:

  • Verifies insurance for all patients and obtains precertification and authorizations

  • Submits accurate, timely, claims for all services provided, to government and commercial payers and to patients for self-pay and co-pay balances

  • Posts payments

  • Assists with identifying and working to minimize and resolve problems such as unbilled services, held, error, rejected, and denied claims 

  • Prepares and processes refunds when necessary

• Attends meetings and professional development sessions as requested

• May work across multiple sites, some travel within NYC may be required

• Complies with and enforces program and company policies and procedures

• Performs such other duties as assigned

QUALIFICATIONS:

• Bachelor’s Degree preferred

• 1-2 years’ relevant experience; knowledge of the standard steps within the revenue cycle management process preferred

• Experience at an Article 31 mental health clinic or an understanding of ICD 10 diagnoses, APG, OMH modifiers, and other important components of behavioral health billing, a plus

• Computer proficiency required and database/electronic health record experience preferred

• Meticulous attention to detail, results oriented, and strong organizational skills

• Ability to work under pressure and meet deadlines

• Ability to work independently and seamlessly as part of a team, demonstrating flexibility, adaptability, and creativity 

SUBJECT TO REVIEW FOR PURPOSES OF ADAAA

JASA is committed to Equal Opportunity Employment