Front Desk Representative
•21 days ago
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | New York, NY New York, New York open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $2.45 per hour more than the average pay for similar jobs in your area.
$14.72
$20.00
$37.33
About this job
Benefits / Perks
- Competitive Compensation
- Friendly & Supportive Work Environment
- Career Growth Opportunities
Job Summary
We are seeking a Front Desk / Patient Coordinator to join our Physical Therapy clinic. This role is the first point of contact for patients and plays a vital part in delivering an excellent patient experience. The ideal candidate is organized, personable, detail-oriented, and able to manage administrative responsibilities while maintaining a warm and professional environment.
Responsibilities
- Greet patients and visitors in a friendly, professional manner
- Schedule, confirm, and manage patient appointments
- Verify patient demographics, insurance information, and authorizations
- Answer phone calls, respond to inquiries, and route messages appropriately
- Collect co-pays, process payments, and provide receipts
- Maintain accurate patient records and documentation
- Coordinate with therapists and clinical staff to ensure smooth daily operations
- Manage intake forms, referrals, and insurance-related documentation
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- High school diploma or equivalent (required); healthcare experience preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Familiarity with medical office procedures and insurance verification
- Basic proficiency with Microsoft Office and electronic medical records (EMR) systems
- Ability to work efficiently in a fast-paced environment
- Positive attitude and professional demeanor
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