Inside Sales Admin

Position Summary

The Inside Sales Admin provides essential administrative and operational support to the Inside Sales team. This role is responsible for entering sales orders, assisting with quote follow-ups, maintaining accurate customer records, and performing general office duties, such as supporting the Branch Manager with schedule keeping and other secretarial work. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment.

Essential Responsibilities

• Accurately enter sales orders into the order management system.

• Assist inside sales representatives with quote preparation and follow-up communication.

• Maintain up-to-date and organized customer records in the CRM system.

• Prepare reports, spreadsheets, and documents as requested by the sales team.

• Perform general administrative duties including filing, scanning, data entry, and document management.

• Support the coordination of internal communications and schedule follow-ups with customers.

• Respond to basic customer inquiries or direct them to the appropriate sales representative.

• Assist with preparation of materials for meetings, trade shows, or customer presentations.

• Ensure confidentiality and accuracy in handling sensitive customer and business information.

• Collaborate with cross-functional departments including accounting, logistics, and purchasing to support order processing.

• Provide secretarial support for the Branch Manager, including but not limited to scheduling, emailing assistance, ordering supplies, etc.

• All other duties as assigned.

Qualifications & Skills

Required:

• High school diploma or GED.

• 1+ years of administrative, sales support, or data entry experience.

• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable learning new software.

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Professional demeanor and customer service mindset.

Preferred:

• Experience in a sales or distribution environment.

• Familiarity with ERP or CRM systems such as SAP, NetSuite, or Salesforce.

Physical & Work Environment Requirements

• Prolonged periods of sitting and computer use, including typing and viewing a screen.

• Ability to lift up to 25 pounds occasionally (e.g., boxes of documents or office supplies).

• Use of standard office equipment including keyboard, mouse, telephone, copier, and printer.

Work Environment

This is an office-based position with regular interaction with sales, administrative, and support teams. The environment is fast-paced and collaborative, requiring attention to detail and task prioritization.

ADA Statement

Wilkinson Supply Company is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applicants who may require accommodations in the application or interview process should contact Human Resources. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.

EEO Statement

Wilkinson Supply Company is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.