Distribution Operations Control Operator - Full-time

**At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana.** With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco— **where we're Energizing Your Tomorrow.** A **Distribution Operations Control Operator II** is an experienced professional with working knowledge of electric distribution control system operations principles, practices, concepts, and theories. Executes distribution switching orders and independently performs switching analysis. Monitors & operates the distribution SCADA system. Gathers and analyzes data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage non-emergency customer requested work in a timely and cost-effective manner to ensure superior customer service. Provide accurate and timely information to other departments. Perform overtime callouts to emergency response teams **Key Responsibilities** + Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence + Compliant with safety rules, procedures & regulations, performs regularsafety observations, andactivelyparticipatesingroupsafety meetings. + Monitor the electric distribution and SCADA systems for outages and emergencies + With minimal oversight from senior team members,executesswitchingorders and dispatches orders to field personnel. + Use ADMS system to troubleshoot system issues to dispatch personnel effectively to reduce unnecessary truck roles. + Dispatch emergency ordersin a timely manner. + Provide notifications to theappropriate internalgroups about customer outages and system operations. + Be available for callout/emergencies based on forecasted weather conditions toassistwith theadditionalworkload due to increased outages. + Able to work7 dayson 7 days off shift schedule with 12-hour shifts that include night shifts and holidays on a rotating basis. + Goodattendancerecord,including being on time for regular and scheduled work isrequired. + Effectively communicate with other departments to efficiently relay pertinent information relating to outages, emergencies, customer issues, switching, etc. + Reporting of system status,issuesand changes internally and externally + Works under continuous supervision andescalateissues toDOC supervisionas needed. + Provide status updatesto DOCsupervision on dailyactivities. **Qualifications** **Required** **Education** **, Skills** **&** **Experience** + High School Diploma or Equivalent + 0-3+ years of related experience + Business acumenpertaining tothe Utility industry + Knowledge of leading practices for their practice area + Planning and project management skills + Willingness and ability to learnnew technologieson the job + Proficient at functioning effectively within a team environment,presentideasand opinions in a respective and collegial manner **Licenses and Certifications** **Not Required** **Key** **Competencies** **BEHAVIORAL** + Building Organizational Talent* + Building Partnerships + Leading Teams + Business Acumen + Communication + Courage + Building Self-Insight + Building Talent* + Driving for Results + Energizing the Organization + Driving Execution + Building Trusting Relationships + Driving Innovation + Planning and Organizing + Safety + Establishing Strategic Direction **TECHNICAL** + Analytical skills + Compliance May perform other duties as assigned. Salary dependent on experience, skills, education, and training.