Patient Care Coordinator - Full-time

At Northern California Fertility Medical Center, we’re committed to delivering compassionate, patient-focused fertility care, and that includes supporting patients through every step of their fertility journey. We’re looking for a full time, Patient Care Coordinator to join our team in Sacramento!

General Summary of Duties: PCC’s function as a liaison between patients and NCFMC operational staff, physicians and nurses. Gathers and documents all relevant pre-cycle clinical data prior to nursing assignment and/or cycle start. Educates patients regarding cycle processes and requirements.
 
Essential Functions (not an exhaustive list):  

1.  Pre-cycle preparation tasks, which include:

1. Requesting medical records and locating relevant lab work, when indicated
2. Ensuring all labs are completed prior to cycle start and any abnormal findings are brought to the physician’s attention
3. Ensuring completed cycle orders are in the EHR
4. Ensuring insurance authorizations are in place for cycle
5. Arranging for all cycle-related appointments

1. Electronic Health Record data entry, which include:

1. Clinical task review and distribution, when indicated
2. Data entry of lab results
3. Scanning and uploading external documents into the EHR
4. Re-verification of demographic and insurance data, when indicated

1. Communicating/Meeting with patients regarding cycle requirements and process
2. Patient Portal training and troubleshooting
3. Inform patients on general cycle timelines
4. Relay physician and nursing messages to patients
5. Inform patients on pricing, not limited to: labs, pre-cycle procedures/testing and non-insurance covered services
6. Review labs with patients and instruct patient specific protocols for collection
7. Inform patients of needed treatment insurance authorizations

1. Genetic Testing tasks, which include:

1. Collate Donor Sperm genetic testing for physician review.
2. Assist Nursing Coordinators and Physicians with genetic testing lab requisitions and input into corresponding applications
3. Data submission for PGT-M or PGT-SA

 

Administrative tasks, which include:

1. Prep temporary charts for Nursing Coordinators ensure all applicable tasks have been completed (MPOC form)
2. Sending referrals e.g. Cardiology, Genetic Counseling, Maternal Fetal Medicine and MRI
3. Completion of patient related forms e.g. FMLA
4. Cover 207 line and front desk, as needed

1. Other duties as assigned.