Compliance Agent - Annapolis - Full-time

The Parking Compliance Agent plays a key role in maintaining safe, orderly, and well-managed parking operations. This position ensures vehicles follow posted rules, provides clear and courteous customer support, and documents activity accurately while working independently in the field. The Parking Compliance Agent upholds Premium Parking’s commitment to creating great places to park through consistent monitoring, strong judgment, and professional service.

Available Shifts:

• Weekend mornings 7:30 am- 3:30pm
• Weekdays 10:00 am - 6:00 pm 

Essential Functions and Responsibilities:

Customer Service & Guest Support

• Provide friendly and professional assistance to guests as needed.
• Answer questions related to parking, locations, directions, and general site information.
• Address concerns and escalate issues to leadership when appropriate.

Parking Compliance & Operations

• Monitor streets, garages, and flat lots to ensure proper payment and adherence to posted parking rules.
• Issue citations using a handheld device or manual ticketing process.
• Log vehicles and maintain accurate and timely documentation.
• Observe parking patterns and report unauthorized parking, operational issues, or irregular activity.

 

Safety & Field Awareness

• Follow all safety procedures when working around active traffic.
• Maintain awareness of surroundings and support a safe environment for guests and team members.
• Immediately report hazards, incidents, equipment issues, or suspicious activity.

Site Support

• Conduct routine walk-throughs to identify potential hazards, maintenance needs, or vandalism.
• Ensure equipment, signage, and pay stations remain visible and in proper working condition.
• Support peak periods, special operations, and event needs as directed