Office Manager (53581)

POSITION SUMMARY:

The Office Manager helps ensure the front desk and daily clinic operations run smoothly. This role supports and guides the Client Service Representative (CSR) staff, oversees scheduling and training, and keeps administrative and billing processes organized and accurate. The Office Manager works closely with leadership to communicate updates, solve problems, and maintain consistent procedures across locations. This position also assists with facility needs and provides support to both staff and clients. Overall, the Office Manager helps create a positive, efficient, and welcoming environment for everyone who enters the clinic.

DUTIES AND RESPONSIBILITIES:

• Provide direct support and supervision to front desk staff (CSR).
• Manage staff scheduling, leave approvals, payroll, timekeeping, training, performance evaluations and other tasks associated with direct supervision.
• Train staff on administrative procedures, scheduling, and EHR system use.
• Manage petty cash accounts, cash handling, deposits, and reconciliations.
• Collaborate with the Senior Office Manager, billing, and leadership teams to streamline workflows and resolve issues.
• Communicate updates, procedural changes, and operational needs to staff and leadership regularly.
• Ensure timely and accurate data collection and entry.
• Monitor data entry practices; act as a local resource and trainer for staff on correct procedures.
• Coordinate facility needs including maintenance and housekeeping.
• Purchasing of facility supplies
• Assisting with Kentucky Correctional Psychiatric Center (KCPC) administrative as needed.
• Develop knowledge base of supportive services and programs to better assist clients and staff.
• Attend meetings regularly for information gathering to communicate back to CSRs and ensure consistency across locations.
• Perform additional responsibilities as assigned to ensure smooth operations of the center.