Entry Level IT / Customer Support Specialist

Entry Level IT / Customer Support Specialist

Position Overview

The Entry Level IT / Customer Support Specialist provides first line support to customers and internal users. This role focuses on handling incoming support requests, resolving basic technical issues, and assisting dealership users with questions related to system access and usage.

Key Responsibilities

• Serve as the initial point of contact for customer service intake requests
• Respond to and resolve basic technical issues, including password and login problems
• Answer questions from dealership users regarding platform access and functionality
• Triage support tickets and escalate issues to appropriate technical teams when needed
• Document issues, resolutions, and user interactions clearly and accurately
• Provide courteous, professional support to ensure a positive customer experience

Required Qualifications

• Basic understanding of IT support or customer service concepts
• Strong communication skills, both written and verbal
• Ability to troubleshoot and resolve simple access and password issues
• Comfortable working with users who may have varying levels of technical knowledge
• Strong attention to detail and willingness to learn

Preferred Qualifications

• Previous experience in customer support, help desk, or technical support
• Familiarity with software platforms or SaaS environments
• Experience supporting external customers (e.g., dealerships or business users)

Key Traits for Success

• Patient and service oriented mindset
• Clear communicator who can explain solutions simply
• Organized and reliable when handling multiple requests