Mechanical Support Representative

Mechanical Support Representative

Provides technical assistance, troubleshooting, and customer service for mechanical equipment, systems, or products. They diagnose issues, guide users through repairs via phone/email, process warranty claims, and manage documentation using CRM tools.

Key skills include mechanical aptitude, strong communication, and technical expertise.

Key Responsibilities:

• Technical Troubleshooting: Diagnosing and resolving mechanical issues for customers, often remotely.
• Customer Support: Answering inquiries, educating users on product usage, and managing complaints.
• Warranty/Service Processing: Handling warranty claims, parts ordering, and documenting service work.
• Documentation: Logging customer interactions, technical solutions, and recurring product issues in CRM systems.
• System Knowledge: Advising on maintenance,, recommending upgrades, and facilitating repairs.

Qualifications and Skills: 

• Technical Background: Knowledge of mechanical systems, HVAC, machinery, or automotive components.
• Communication: Excellent verbal and written skills for explaining technical details to non-technical users.
• Tools: Proficiency with Microsoft Office and CRM tools.
• Soft Skills: High mechanical aptitude, problem-solving ability, patience, and customer-focused.