CSP Account Management & Benefits Operations Intern

Who We Are:

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

 

What You’ll Receive:

 

At Extensis, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life.  Under our You  Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.

For more information about the company visit www.ExtensisHR.com.

Who You Are:

The CSP Account Management & Benefits Operations Intern will support key administrative, analytical, and operational functions across both teams. This role is ideal for a detail‑oriented, organized individual interested in gaining hands‑on experience in benefits administration, client servicing, and renewal operations. The intern will collaborate closely with team members to ensure data accuracy, support renewal activities, and assist in quality assurance initiatives.

What You'll Do:

CSP Account Management Support

• Assist with carrier certifications and required audits to ensure compliance and accurate documentation.
• Prepare and submit Summary of Benefits and Coverage (SBCs) to Alight for client renewals.
• Add and update Medical Health Plan (MHP) options within internal spreadsheets for HRC distribution.
• Update and format CSP slide decks for Open Enrollment (OE) presentations.
• Support the creation and maintenance of side‑by‑side plan comparisons for renewal consultations.

Benefits Operations Support

• Audit and maintain the enrollment log to ensure accurate and complete data.
• Assist with ongoing QA initiatives to validate enrollment data, plan configurations, and operational workflows.
• Review the Reconciliation page in Salesforce to confirm all information reflects the latest renewal updates and carrier confirmations.

What You Bring:

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and adapt to shifting priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, PowerPoint, and other Office applications
• Interest in benefits administration, HR operations, or client service preferred

Physical Demands:

• Ability to sit or stand for extended periods while performing desk-related tasks. 
• Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. 
• Ability to lift and carry office supplies or equipment up to 20 pounds. 
• Occasional bending, reaching, and twisting to retrieve files or supplies. 
• Ability to walk throughout the office, including moving between different departments or meeting rooms. 
• Ability to communicate effectively in person and via phone or video conferencing. 
• Ability to focus and maintain attention for long periods while working on various tasks. 
• Must be able to communicate effectively in both verbal and written form. 
• Occasional travel may be required. 
• The work environment is typically quiet and climate-controlled, with standard office equipment available. 
• This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. 

What We Offer:

• Exposure to real-world benefits operations and client servicing workflows
• Hands‑on experience supporting renewals, audits, and quality control
• Collaboration opportunities with cross‑functional teams within CSP and Ben Ops
• Foundational knowledge of health plan structures, OE processes, and enrollment systems
• Hourly rate of pay $16.00

Responsibilities and requirements are subject to change based on business needs.    

 

For information on other ExtensisHR Internship opportunities including ones in HR, Recruiting, Sales Ops, and Finance please visit the ExtensisHR Career Page at https://extensishr.com/about/careers/

 

Company does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 

 

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