Part-Time PM Guest Services Agent/Back-up Night Audit

BENEFITS

• Medical
• Dental
• Vision
• 401k
• Employee Assistance Program
• PTO (full-time)
• Safe and Sick Time (part-time)
• Recognition Program
• Volunteer Initiatives
• Marriott Hotel Travel Discounts
• Tuition Reimbursement Program
• Lunch Provided

POSITION OVERVIEW

The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction.  This position will also back 3rd shift (11:00pm-7:00am) night audit when needed.

Guest Service - $18.00/Hour

Night Auditor - $20.00/Hour

DUTIES AND RESPONSIBILITIES

• Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• Responsible for the check-in/check-out of all guests.
• Maintain the highest quality database of guest history, preferences, and information.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Be knowledgeable of the Hotel and surrounding area.
• Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
• Ensure standards are maintained at the highest level.
• Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
• Maintain confidentiality of guest information and pertinent hotel data.
• Keep work area and public areas neat and tidy at all times.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.