Medical Assistant - Full-time

As a Medical Assistant at knownwell, you will play a key role in delivering patient-centered care by managing clinical tasks and supporting the broader healthcare team. You’ll be responsible for assisting with procedures, managing patient flow, and ensuring patient records are up to date, all while providing compassionate, high-quality care. This is an exciting opportunity to be part of a collaborative environment and contribute to improving the health and well-being of patients in both primary care and obesity management settings.  Schedule: This role requires availability for a rotating weekday shift based on business needs, scheduled Monday through Friday between the hours of 7:30 AM and 5:30 PM ET EMR: Athena  Location: Primarily Needham, MA but may include travel to a different greater Boston clinic based on staffing or business needs.

Responsibilities:

Manage patient flow: Facilitate transitions between reception, exam rooms, and check-out, ensuring seamless care. 

Assist with clinical tasks: Take vitals, gather patient history, triage, and assist with clinical procedures. 

Support patient follow-up: Ensure records are updated, review test results with providers, and communicate with patients as needed. 

Coordinate care: Manage patient medication prior authorizations, and assist with outgoing referrals and scheduling. 

Perform administrative tasks: Support scheduling, patient check-in/out, insurance verification, and other administrative needs when needed. 

Collaborate with the care team: Work closely with both clinical and front-desk staff to maintain smooth operations. 

Maintain exam rooms: Ensure supplies are stocked, and rooms are ready for patient care. 

Provide compassionate care: Adhere to knownwell’s mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status. 

Virtual care: May support virtual patient care needs as part of our hybrid care model, including remote check-in and clinician support when needed. 

Requirements:

High school diploma or equivalent; Medical Assistant certification preferred. 

At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management. 

Experience with prior authorizations and referrals is a strong plus. 

Strong organizational skills and attention to detail. 

Excellent communication and interpersonal skills. 

Familiarity with electronic medical records (EMR) systems (Athena experience preferred). 

Ability to manage multiple tasks efficiently in a fast-paced environment. 

A team player with a passion for inclusive, compassionate care.