Front Desk Agent - Full-time / Part-time

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed

A Day in the Life:

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

• You will maintain positive guest relations at all times.

• You will resolve guest complaints and ensure guest satisfaction.

• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

• You will process all guest check-ins, and verify registration information with the guest.

• You will handle overbooked or 'walked' guests.

• You will accept and record wake-up call requests.

• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• You will resolve discrepancies on the room status report with housekeeping.

• You will train with and learn Food and Beverage operations to fill in as needed.

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system