Collections Analyst, National Accounts
| Estimated Pay info | Based on similar jobs in your market$14 per hour |
|---|---|
| Hours | Full-time |
| Location | Coppell, Texas |
About this job
Job Description
JOB SUMMARY
Collections Analyst III is a senior-level role who will proactively manage customer accounts to ensure timely collection of outstanding invoices and negotiate payment plans. A core responsibility involves analyzing and reconciling accounts receivable by ledgers to identify and resolve discrepancies, unapplied payments, billing issues, and customer payment disputes. This requires coordination with internal departments such as sales and customer service to resolve issues impacting collections, as well as maintaining detailed and accurate records of all customer interactions.
ESSENTIAL JOB FUNCTIONS
- Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.
- Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.
- Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.
- Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.
- Provide support for Strategic Customers
- Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.
- Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.
- Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.
- Provide excellent customer service while enforcing company policies and procedures related to credit and collections.
- This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
LEADERSHIP COMPETENCY MODEL
This role requires the demonstration of the following competencies:
Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong communication and organizational skills.
- Skill in delivering responsive, high-quality customer service.
- Ability to identify and resolve problems.
- Advanced proficiency (knowledge) with Microsoft Office 365.
- Knowledge of accounting principles and bookkeeping fundamentals
- Knowledge of credit and collection procedures.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- In office environment
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
PLANNED BUSINESS TRAVEL
- This job requires no planned business travel.
EDUCATION AND EXPERIENCE
- High School diploma or equivalent is required. Associate or bachelor’s degree, preferred.
- Combined experience in Accounts receivable, collections, or related practices of 5 or more years with education is desirable.
- Previous experience with customer relations, accounts receivable, complex collections.
EEO STATEMENT
DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.
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