Bakery Leader

The Kroger Co.

Dillon Stores Division

Position Profile Position Title: Bakery Manager

Department: Bakery Department

Position Reports To: Store Manager & Asst. Store Manager

Position Supervises: Bakery Backup Manager, Bakery Associates, Pastry Chef, Cake Decorators

FLSA Status: Non-Exempt

Profile last updated: January 2013

Position Summary: Plan, organize, staff, train, and direct Bakery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with company policies and procedures.

Essential Job Functions: Fill department staffing needs as authorized by the store manager, train, and schedule employees so that customers are consistently provided with prompt, courteous service. Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions. Be prompt, tactful, calm, courteous, and professional in all interactions. Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand. Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity & quality. Prepare bakery items including cakes, tortillas, pastries, cookies by shaping/forming, baking, decorating. Maintain display kiosks around bakery by stocking product, rotating product, and marking product with prices Clean and maintain work area. Receive product and stock in freezer, cooler, or supply areas. Operate register when necessary. Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation, and promotional activities. Follow through on implementation of company programs and adherence to company policies & procedures, particularly in the areas of dress code, grooming, food safety, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination. Provide input on department budgets, goals, & results. Utilize empowerment to maximize department and store sales and profits. Communicate & interact with employees and customers to provide a positive impression. Explain standards of performance to employees and work with them in achieving them. Conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management. Maintain equipment and facilities properly and safely in accordance with company policies and procedures. Assist as needed or assigned on special projects such as periodic inventories, store resets, remodels, catering, weddings, events, etc. Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all department personnel. Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours when practicable. Receive phone calls and/or report to work when necessary to effectively resolve the emergency. Perform any and all duties as assigned.

Behaviors/Skills: Some of the behaviors needed to successfully perform this position are: Leadership Behaviors: Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications: Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed. Effective written and oral communication skills. Demonstrated aptitude to manage people and organize workloads. Ability to make intelligent decisions quickly. Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization. Personal initiative and follow through to completion. Strong communication skills and diplomacy when dealing with people. Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising, and customer services related to preparation and sale of bakery products.

Desired Previous Job Experience: Bakery work experience and/or backup manager experience. Past work record reflects dependability and integrity. Understanding of all key components of department operations (i.e. managing people, merchandising, inventory management, shrink control, customer services, labor scheduling, expense control, etc.) Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, food handling, etc.

Physical Demands: Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs. Sitting – Rarely required. Estimated total time 30 mins. Maximum continuous time 30 mins. Lifting & Carrying – Max weight 50 lbs., average weight 10-15 lbs., distance carried 1-5 feet. Must frequently lift items under 10 lbs. and items between 11-25 lbs., and occasionally lift 26-75 lbs. Climbing – Frequently climb step ladder or step stool ranging from 1.5 feet to 3 feet tall. Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, frequent forearm movement, and frequent or sustained awkward wrist positions. Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, cramped quarters & sharp edges.

Potential Career Path from this position: MD1 Department Manager at higher sales location

Disclaimer: The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Job Description at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment.