PROGRAM SPECIALIST

About the Department

REQUIRED DOCUMENT

Position Duties

Provides a variety of services to the assigned division, department or section.

Maintains the necessary files and records to insure access to desired information.  Files can include administrative files, statistical information, medical coding and other materials related to office functions.

Analyze or assembles data, prepares letters, notices, reports and other correspondence from draft documents and/or edited reports.

As required, assists with clerical duties throughout the office.

Utilizes division/department specific software to assist, gather, investigate and/or compile information for the assigned division or section.

Routes telephone calls, answers inquiries and processes complaints from the general public, providing assistance in resolving various problems and referring matters as appropriate.

Coordinates and/or schedules meetings, conferences, and appointments as needed for assignment.

Different job tasks may be assigned depending upon assignment such as maintenance of equipment, processing of departmental purchase order/requisitions, utilizing mapping technology to assist Felon Registrar, scanning of documents into different software systems, providing technical support to users, etc.

Prepares confidential documents as required.

Minimum Qualifications

• High School Diploma or GED; Associate's Degree preferred
• Two (2) years clerical experience
• Consideration may be given to equivalent combination of related training, education and experience
• Ability to type at least 30 correct wpm, a typing test is required as part of the pre-screening process
• Must be able to become N/FCIC certified within six (6) months of appointment to the position
• Internal applicants must have completed the Seminole County Sheriff's Office one (1) year probationary period
• Must possess and maintain a valid Florida Driver's License

Other Qualifications

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, to include scheduled work hours, and required training activities, calls for mandatory overtime needs and calls for service during times of an emergency.

Extensive knowledge of Microsoft Office applications, business English, spelling, punctuation, arithmetic, modern office practices and procedures, including record-keeping methods; of all SCSO computer programs such as Café, SCSONet, MICAD, TUSCON and ability to become FCIC/NCIC certified if needed for assignment.

Ability to maintain confidential information; to work independently and with little supervision on a variety of complex issues; to research, organize, and prepare accurate reports, summaries, and/or tabulations; to meet with and maintain effective working relationships with other departments, agencies, offices, and the general public.

WORKING CONDITIONS

The work environment for this position is in an office atmosphere.  Work is generally performed during normal business hours although the incumbent may be required to work any schedule that fulfills the needs of the position. Some assignments may be within the confines of a correctional facility, have direct contact with inmates or prior inmates, and/or be subject to an "on call" status.

PHYSICAL ATTRIBUTES REQUIREMENTS

Mobility-Mostly sedentary work but some standing and walking; constant use of a computer

Visual-Constant overall vision; constant eye-hand coordination; frequent reading/close-up work

Dexterity-Frequent repetitive motion and reaching

Emotional/Psychological- Frequent public contact; decision-making and concentration

Special Requirements- Ability to behave respectably and with utmost integrity even when off duty. May be required to respond for any critical incident, manmade or natural. Some assignments may require working weekends, nights, and/or occasional overtime; some assignments may have limited inmate contact