Field Service Technician - Full-time

Description

The Forklift Road Technician is responsible for troubleshooting, diagnosing, and repairing various makes of lift trucks and components. This role includes performing planned maintenance, engine tune-ups, and safety inspections independently and efficiently. Technicians also mentor apprentices, coordinate with the parts department, and ensure accurate documentation of service calls using TW Mobile.

Requirements

Job Responsibilities:

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer lift trucks.
• Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
• Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
• Assist with training/mentoring apprentice mechanics through on-the-job training.
• Follow all safety procedures in performing work as well as company policies.
• Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
• Properly identify and order all necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure that it is working properly and safely.
• Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent.
• 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.
• Excellent mechanical repair skills.
• Excellent analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Ability to read service and repair manuals.
• Ability to perform repairs in a timely fashion.
• Ability to read work orders.
• Able to read and understand electrical and hydraulic system schematics.
• Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
• Excellent verbal and written communication skills.
• Ability to work at a fast pace and under pressure.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must be able to work safely in a noisy area with many odors present.
• Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
• Must be able to inspect equipment to determine repairs needed.
• Good vision to inspect repair work.
• Able to bend, stretch, push, pull, and move as needed to reach, clean, and service machinery.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back.