Tree Care Scheduling Coordinator

Job Summary                                                                                                                                                                                          

Moon Valley Nurseries is seeking a highly organized and detail-oriented Scheduling Coordinator to support our fast-paced and growing Tree Care Division. This role plays a critical part in ensuring smooth day-to-day operations by providing organized scheduling and communications with the leadership and field teams. The ideal candidate will be a proactive problem-solver with strong communication skills, excellent time management, and the ability to manage multiple priorities.

Key Duties and Responsibilities                                                                                                                                                          

Operational & Administrative Support

• Focusing on customer service, project scheduling, coordinating, routing for the crews and technicians and scheduling residential clients with new consultations.
• Scheduling clients will be a daily focus, managing the backlog for your designated area of support, being heavily focused and involved with the daily operations.
• Assist in driving strong productivity, good culture and top client interactions.

Customer Service & Communication

• Communicate with customers regarding scheduling, complete daily follow-ups through emails and texts with clients, along with general inquiries as needed.
• Manage and follow through with any needed communications with the team and clients, this will be dictated by each situation and will need a high level of attention.