Vanguard Digital Printing Systems, a Durst Group company, is seeking a dependable Administrative & Order Specialist to support order processing, customer communication, phone coverage, and installation coordination. This role is highly visible and customer-facing, supporting both internal teams and customers across North America.

Responsibilities

Receive and process customer purchase orders
Maintain accurate sales orders and customer records
Communicate order status, backorders, and delivery updates to customers
Coordinate with inventory, accounting, sales, and logistics teams to expedite orders
Serve as backup for inbound phone support and assist with daily customer calls
Monitor service E-Mail inbox and respond to customer requests
Support Field Service Engineers with administrative needs, including travel, expenses, and system questions
Assist with printer installation coordination and documentation
Track installation issues and support post-install customer follow-ups
Greet onsite visitors and support general office operations
Assist with onboarding coordination and special projects as needed

Qualifications

2+ years of administrative, customer service, or order processing experience preferred
Strong organizational skills and attention to detail
Professional written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Comfortable handling customer issues and escalating when appropriate
Proficient in Microsoft Office; ERP or order management system experience a plus
English proficiency
Reliable, team-oriented, and customer-focused

Work Location

Onsite in Lawrenceville, GA

Benefits

Medical, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Stable, growing company with long-term career opportunity

Administrative and Order Specialist

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