Pool Customer Service

Major Duties and Responsibilities:

• Always maintain proper supervision of front desk. Never leaves the cash drawer open and never leaves area unattended except in an emergency situation.
• Inspect area prior to use. Count drawer prior to shift and balance drawer at the end of the day using proper forms.
• Ensures patrons have proper identification or pass to enter into the facility.
• Responsible for selling pool passes, memberships, daily admissions, slide passes and miscellaneous items.
• Responsible for ensuring all forms and office equipment is stocked at facility.
• Provides security to front entrance of pool, visually supervises park and reports any problems to management.
• Closes front desk 15 minutes before the end of each shift.
• Provide appropriate emergency care to facility patrons (to the level you are trained), refers patrons to staff with a higher level of certification if needed.
• Observe, enforce and explain all facility rules and regulations.
• Attend all in-service training programs and be aware of all facility programs and scheduling. Review current aquatic staff manual.
• Completes required reports and records as assigned.
• Maintains the cleanliness of the entrance and front desk area throughout the day.
• Assist in the marketing and public relations of the pool.
• Carry out additional duties as assigned by supervisory staff members.

Position Qualifications

• Minimum age of 16 years.
• Must hold current certifications in: American Red Cross CPR or take internal certification course within 30 days of hire
• Able to work with the public, assume responsibility for a safe and clean facility.
  

The City of Waukesha is an Equal Opportunity Employer.