Host - Full-time

Job Title: Host
Reports To: Department Manager/Manager on Duty
Classification: Variable Employee
Wage: $8.00-$14.00 Hourly

Position Overview:
Greet and seat guests, manage table seating and answer phones

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoo’s training for this position required
• Must be of legal age to work required hours in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets
• Guest Service Orientation – anticipating guests’ needs and consistently following Desperados Steps of Service
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
• Critical Thinking – using logic and reasoning to identify the needs of a given situation
• Reading Comprehension – understanding written communications and documents
• Arithmetic – utilizing basic math skills relative to position requirements, i.e., calculating wait quotes, tip sharing
• Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
• Memorization – the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipesHandwriting – legible writing skills for various Company forms and documents
• Time Sharing – the ability to shift back and forth between two or more activities or sources of information
• Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused – ability to adhere to Company safety standards at all times
• Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

• Self-directed – ability to work well with little or no supervision
• Sense of urgency
• Organized, detail oriented; recognizes errors quickly
• Positive attitude and professional demeanor
• Guest focused and solution-driven
• Persuasive skills
• Multi-tasker
• Team oriented
• Communicator – clear written and oral skills
• Safety conscious – follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable – consistently works agreed-upon schedule and gets to work on time
• Committed to Razzoo’s 6-2-101 (Philosophies and Values)

Essential Duties and Responsibilities:

• Deliver Hospitality to every guest
• Greet guests in warm, friendly and courteous manner
• Open door for guests as they enter and exit the restaurant
• Manage and promote the specific Call-Ahead / reservation policies of the restaurant
• Make guests comfortable while waiting
• Manage wait list quoting accurate wait times
• Select appropriate station and table or booth
• Take guests to selected table/booth
• Provide menu to guests
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Answer telephones and follow phone procedures
• Take phone To-Go orders and deliver to Bartender
• Defer all guest questions regarding allergies to the Manager on Duty
• Assist guests in seating of small children or special needs guests
• Acknowledge guests who are leaving and invite them to return
• Keep entrance area clean and stocked
• Be observant of landscape and pick up trash as necessary
• Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
• Provide children with a balloon, children’s menu and crayons
• Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry items up to 20 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Stationed at restaurant entrance and dining areas
• Fast-paced environment
• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures