Call Center Customer Service Representative (Japanese Bilingual)

An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

• Temp-to-Hire; Direct-Hire Conversion/Start-Date: May 18th 2026
• Great benefits once Directly Hired (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
• Temp: $18.00 / hour; Direct-Hire: $23.51 / hour
• Training Schedule: approximately 1 month duration
• • Monday – Friday: 6:30am-3:00pm
  • After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
• Working Schedule: Full-Time Hours = 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 5:00am – 4:00pm    
• Japanese English bilingual ability is a MUST        

Requirements of the Japanese Bilingual Call Center Customer Service Associate:

• Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
• Associate’s Degree or higher is preferred
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer software
• Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Temp-to-Hire or Direct-Hire
Direct-Hire Conversion/Start-Date: May 18th 2026

Location: Torrance, CA

Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays)
between: Monday – Sunday from 5:00am – 4:00pm