Field Service Technician (Machinery)

We are seeking a motivated and skilled Service Technician near the Dallas/Fort Worth area to support our growing operations and ensure the reliable performance of customer equipment. The ideal candidate is hands-on, energetic, and eager to grow in a dynamic environment, while delivering high-quality service to customers and internal team members. This role plays a key part in upholding company values and maintaining strong customer relationships. 

Requirements: 

• Must be located in or near the Dallas/Fort Worth area and within a 1-hour drive of a major airport (DFW) 
• Ability to travel 100% - Monday through Friday, year-round 
• Must be able to obtain a U.S. Passport; some international travel may be required 
• Comfortable working in a variety of work environments 
• Ability to lift up to 50 lbs. 

Responsibilities: 

• Uphold company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building Together 
• Install, troubleshoot, repair, and maintain electrical, mechanical, hydraulic, and pneumatic systems related to sheet metal fabrication equipment 
• Provide effective technical assistance, including repair and warranty support for in-field equipment 
• Deliver phone-based technical support to customers through the in-house Help Desk 
• Perform preventive and predictive maintenance to ensure optimal equipment performance 
• Read and interpret diagrams, schematics, operation manuals, and manufacturer specifications for installations and repairs 
• Operate hand tools, power tools, precision measuring devices, and electronic/electrical testing instruments 
• Execute equipment installations and provide training to customers during the installation process 
• Collaborate with team members and departments to support organizational growth 
• Assist with additional service-related projects and tasks as needed 

Qualifications: 

• Previous experience in mechanical, electrical, or industrial service work preferred 
• Strong work ethic with a willingness to learn and grow 
• Ability to work independently while effectively managing tasks in a fast-paced environment 
• Excellent problem-solving and troubleshooting skills 
• Strong communication and customer service abilities 
• Intermediate to advanced computer skills 
• Mechanical and electrical experience preferred 
• Roll forming experience preferred 

Benefits 

• Medical Insurance (Choice of Employee option to be company paid) 
• Dental Insurance (Company paid) 
• Vision Insurance (Company paid) 
• Health Savings Account (Company contribution) 
• Flexible Spending Account (Health Care and Dependent Care)  
• Employee Life Insurance (Company paid) 
• Voluntary Term Life Insurance  
• Short Term Disability 
• Long Term Disability (Company paid) 
• Other voluntary benefits 
• 401k with company matching contributions 
• Annual professional development allowance 
• Employee Assistance Program 
• Paid holidays 
• Paid time off