Medical Customer Service Representative (Onsite) - Moline - Full-time

About Us: 

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

About the Role: 

As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances:

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and/or client systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

 

Skills & Competencies: 

Compassion

Communication

Problem-solving

Teamwork

 

Required Qualifications: 

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

 

Preferred Qualifications: 

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Time management and sound decision-making skills

Experience providing excellent customer service in a variety of situations, including those that escalate

 

Employment eligibility: 

Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

 

What We Offer: 

Comprehensive paid training 

Medical, dental, and vision insurance 

HSA and FSA available 

401(k) with company match 

Paid Wellness Time and Holidays 

Employer paid life insurance and long-term disability 

Internal growth opportunities 

 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

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