Intake Counselor (Bilingual) - Career Services - Full-time

Join Our Team as a Bilingual Intake Counselor (Must speak Spanish or Haitian Creole)!

Are you passionate about the vocational field and making a real difference in the lives of others? EAC Network, a leading not-for-profit social service agency dedicated to helping over 80,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Bilingual Intake Counselor to join our Hempstead Works Career Center.

• Wage: $25.72 to $27.78 per hour
• Schedule: 9AM-4:45PM, Monday- Friday
• Location: 50 Clinton Street, 4th Floor in Hempstead NY

What drives the core purpose of this job:

The One-Stop Career Center is seeking a detail-oriented, customer-focused Intake Counselor to serve as the first point of contact for job seekers. This role involves participant intake, accurate documentation and recordkeeping, and connecting individuals to appropriate workforce development resources with professionalism, discretion, and strong follow-through.

What are the key responsibilities:

• Manage intake paperwork and maintain accurate, timely documentation of customers’ personal records
• Ensure all registration and consent forms are properly completed, signed, and filed
• Maintain thorough and accurate case notes and documentation to support follow-through and compliance
• Appropriately handle and safeguard customers’ personally identifiable information (PII)
• Answer inquiry calls and respond to emails from prospective customers in a timely and professional manner
• Perform data entry and related clerical and administrative tasks with attention to detail
• Refer customers to partner agencies and internal services based on individual needs and eligibility
• Track follow-up actions to ensure customers are connected to services without delays
• Attend required staff webinars, workshops, meetings, and trainings
• Provide general information about HempsteadWorks programs and services
• Perform other duties as assigned

What key knowledge, skills, and abilities are required to excel in this role:

• Demonstrated honesty, integrity, and strong work ethic
• Excellent customer service skills and the ability to work effectively with individuals from diverse backgrounds
• Excellent time management skills with the ability to complete tasks, meet deadlines, and manage multiple priorities
• Strong follow-through skills, ensuring data entry and documentation are completed accurately and on time
• Strong verbal communication skills
• Proficiency with computers and Microsoft office software including Word, Excel and Outlook
• Strong organizational skills with a high level of attention to detail and documentation accuracy
• Ability to handle sensitive information with discretion and professionalism

Education and Experience

• High School Diploma or equivalent required
• One (1) to two (2) years of experience in a similar intake, administrative, customer service, or human services role

Preferred Skills and Qualifications

• Experience using the One-Stop Operating System (OSOS)
• Bilingual (English/Spanish or other languages strongly preferred)

What We Offer

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401K with a 3% match after one year, 30 days Paid Time Off in your first year, and 14 Paid holidays.
• Additional Perks: Short-term and long-term disability coverage, flexible spending accounts, wellness benefits, PlumBenefits, Verizon wireless discounts.
• At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
• We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the 2024 Gold Healthy Workforce Designation from Cigna. Additionally, EAC employees may be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.