Team Experience Specialist

Salary: $70,000 - $75,000

Location: Denver Headquarters (Travel Required)

Department: Operations
Reports To: Director of Team Experience

Salary: $70-75K

The Role

The Team Experience Specialist executes and maintains the talent systems designed by the Director of Team Experience. This role is responsible for the day-to-day operations of recruiting, onboarding, and team development processes that support Lava Island's growth across all locations.

The Specialist ensures that hiring pipelines stay full, new team members are set up for success from day one, and leadership has the data and support needed to develop their teams. This role is the operational backbone that keeps team experience systems running smoothly and consistently.

The Specialist works closely with the Director of Team Experience, Regional Managers and park leadership teams to ensure processes are followed, data is current, and issues are surfaced before they become problems.

What You'll Do

1. Talent Acquisition

• Post positions and manage job listings across all Epic Park Operations teams
• Source candidates for open positions
• Conduct phone screens and interviews
• Coordinate interviews and manage scheduling for prospective candidates
• Coordinate and execute hiring events for team member roles
• Maintain hiring dashboards and keep pipeline data current
• Prepare and send offer letters and rejection communications

2. Onboarding & Orientation

• Initiate background checks for all new hires
• Initiate drug screens for park leadership roles
• Send onboarding packets to new hire and track onboarding task completion and follow up on outstanding items
• Coordinate with park leadership on new hire start dates and first-day logistics
• Ensure new hire information is set up in Square and Deputy
• Maintain and update orientation materials
• Track and verify each new hire received everything needed for day one and initial training

3. Leadership Development Support

• Track which team members are at what tier in Path to the Peak across all parks
• Process promotions when team members advance
• Future State: As leadership development infrastructure is built for park leadership the Specialist role may expand to include additional support for those programs

4. Retention & Recognition Support

• Administer employee referral program once established (tracking referrals, coordinating payouts, maintaining records)
• Support park leadership bonus program once overhauled (tracking eligibility, pulling data, coordinating with payroll and other stakeholders)
• Schedule stay interviews for Director of Team Experience and park leadership and track completionwho has been interviewed, who is due

5. Performance Management Support

• Review performance documentation submitted by park leadership
• Maintain tracking tools for performance actions taken across parks
• Monitor for patternsrepeat issues, inconsistent application, gaps in documentation
• Report concerns to Director: flag opportunities to coach or train leaders based on observed patterns

6. Reporting & Dashboards

• Build and maintain regular reports on key metrics: hiring activity, team size by location, turnover rates, promotions, open positions

7. Scheduling & Travel Coordination

• Coordinate travel for candidate on-site interviews
• Arrange travel logistics for employees as needed for training or park support

8. New Park Opening Support

• Coordinate and execute hiring events for new park openings
• Support onboarding and training for new park teams (shared with Director, traveling on-site as needed for Grand Opening support)
• Future State: Coordinate with NPO General Manager once that role exists on pre-opening team readiness. May take on increased on-site responsibility for hiring events, onboarding, and training at new locations.

What Success Looks Like

• Time-to-fill for open positions
• Onboarding completion rates and timeline adherence
• Data accuracy and dashboard currency
• Issue escalation timelinesssurfacing problems before they grow
• Positive feedback from park leadership on responsiveness and support

What Were Looking For

• 5 years of experience in HR administration, recruiting coordination, or similar operational HR role
• Strong organizational skills with ability to manage multiple priorities and deadlines
• Proficiency with HR systems and data management
• Excellent attention to detail and follow-through
• Clear, professional communication skills
• Ability to work independently while keeping leadership informed
• Willingness to travel 25% of the time to Lava Island parks