Quality Manager

Salary: $125,000

Position Purpose
The Quality Manager is the company representative responsible for the quality assurance and warranty callback management across all construction projects during the preconstruction, construction and post construction phases. Duties include such items as planning, coordinating, execution, and completion outcomes for projects. In coordination with the Vice President of General Contracting Field Operations and Project Executives/Vice Presidents, the Operations Support Manager directs and supervises activities related to QA/QC and Warranty Call Back such as contract administration, cost management relative to these duties, scheduling work and implementation of quality controls across projects. The Operations Support Manager is a key role related to servicing warranty call back work for clients.

Essential Duties and Responsibilities

Quality Assurance and Quality Control Management

• Oversee all aspects of the companies QA/QC process.
• Work with Project teams to ensure implementation and adherence of project QA/QC requirements, including but not limited to period regular jobsite walks/visits to review work in place, and interim check ins to discuss the progress of work in place.
• Assist with problem solving and resolution of all trade/subcontractor coordination conflicts in accordance with the projects goals, for work in place that may not be in adherence with the Contract Documents or Manufacturer instructions.
• Attend meetings, coordination and misc. meetings including managing the preparation of projects meeting minutes relative to QA/QC.
• Collaborate with the project team to ensure compliance by subcontractors.
• Assist the project team to achieve the projects quality goals in the execution of construction.
• Actively work to resolve with the project team correction of non-compliant work and follow through to completion to ensure compliance.
• Interface with Clients on a case by case basis to communicate QA/QC related topics if necessary and required for certain projects.
• Ability to visit multiple projects, work in various project sites, and in the office to complete job duties.

Warranty / Callback Repair Management

• Oversee all warranty callback and repair work.
• Schedule and coordinate repair work and financially manage costs for warranty call back work.
• Responsible for compliance with subcontractor contract, insurance and safety requirements.
• Work in collaboration with a Superintendent in the planning and execution of the work.
• Create and/or manage and maintain the repair schedule and schedule updates.
• Coordinate and communicate the project schedule status to clients and the team.
• Coordinate and deliver all requirements for subcontractors and suppliers to meet the project schedule.
• Manage the repair costs/budget. Strive for positive outcomes that minimize Morleys financial responsibility, while not sacrificing safety, quality or straining Owner relationships.
• Assist Project to team in change order management and cost controls including developing potential change orders for owner review and issuing subcontractor change orders related to warranty / callback work.
• Assist Project team to manage, prepare and present Owner Change Orders including review and negotiations with client and with Subcontractors.
• Lead in the preparation of monthly forecasts relative to warranty call back repair work cost line items and profit projection analysis for each project. Be responsible for final figures presented and have a thorough knowledge of presented forecasts. Work with the Project team to ensure alignment for all warranty / callback related costs.
• Present and report to executive management on project updates and financial status.
• Collaborate with the project team and accounting for processing of subcontractor invoices for the monthly Payment Applications.
• Work with Risk Management for insurance related claims repair work to ensure adherence to the insurance companies requirements.

Business Development/Marketing/Client Relations

• In this role, you will interface with multiple existing and or new clients to Morley, and it is critical to maintain positive professional relationships with clients, consultant and subcontractors.
• Engage and maintain Client relationships from preconstruction through project completion including the positive resolution of all outstanding issues with Owner, and by securing positive Client and consultant referrals.
• Maintain relationships with subcontractors/vendors and secure positive referrals.
• Support estimating dept. and marketing dept. in estimates, proposals and presentations for project pursuits.
• Participate with presentations/interviews for new projects.
• Lead effort for Client end of warranty period job walks and closeout.

Other Job Functions

• Mentor, training, and coaching team in daily tasks and in their career development including support of company processes and training requirements relative to your job duties.
• Coordinate and communicate/consult with the Vice President of Field Operations General Contracting, Project Executives and other Vice Presidents as required to inform and update on project status and critical issues.
• Perform other related tasks as assigned, some of which may become essential to the position; and
• Adhere to all company and departmental safety policies including use of personal protective equipment when necessary.

Supervisory Requirements

• Supervises and develops direct reports (train project engineer interns, project engineers, and senior project engineers) while prioritizing and delegating responsibilities to others.
• Coordinate with project superintendents and field personnel.

Interactions

• Interacts and communicates with subcontractors and members of the project team including architects, engineers, and clients and develops relationships for future work and benefit of the company.
• Demonstrate leadership skills with ability and willingness to handle numerous challenges, solve problems, and motivate others while maintaining effective relationships with customers by meeting or exceeding their requirements and expectations.

Requirements:

Education/Training Required

• 4 year bachelors degree in architecture, engineering, business, or construction management.

Experience Required

• Minimum of five years of experience equivalent to that of a project engineer; senior project engineer, project manager, or superintendent.

Knowledge, Skills and Abilities (KSA's)

• Excellent leadership and problem solving skills, organization, communication and customer service skills with the ability to handle multiple tasks with tight deadlines on a regular basis.
• Strong verbal and written communication skills.
• Strong work ethic and ability to work independently and with various project teams
• Understanding of construction trade software including Procore, Primavera, Bluebeam and Microsoft Office
• Knowledge of tracking project cost and process of issuing change orders.
• Ability to negotiate with clients and subcontractors.
• Sufficient understanding of the work of multiple trades.
• Continue to advance Construction Knowledge & technical skills.
• Plan reading and construction document review and coordination abilities.
• Reliable and responsive.
• Strong values and ethics.
• Must be proactive, flexible, responsible and resourceful.
• Must work well under pressure.
• Able to work independently, self-managed and motivated.
• Fosters teamwork and collaboration.

Physical Demands:

• Ability to sit or stand for extended periods of time;
• Intermittent walking to gain access to work areas;
• Finger dexterity sufficient to use a computer and to complete paperwork activities;
• Vision sufficient to use a computer, to read written materials and to complete paperwork activities;
• Hearing sufficient to communicate with individuals by telephone and in person; and
• Ability to lift up to 25 pounds.
  

Work Environment:

• Office or jobsite office setting with moderate noise levels in temperature controlled environment; and
• May include shared office space and temporary provisions including portable toilets as required by project constraints

Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Exact compensation may vary based on geographical market data, individual job-related experience, skills, and education as applicable to the role.

The base annual salary for this role is $125,000.

Morley Builders is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.