Youth Career Navigator & Case Support

Job Title: Youth Career Job Coach and Case manager

Location: La Center, Battle Ground, and Washougal, WA

About the Organization

We are a nonprofit organization dedicated to creating self-sufficiency through specialized job training and employment services. Our work focuses on helping youth and young adults overcome barriers to employment—often tied to generational poverty—by connecting them to workforce skills, education, and meaningful job opportunities in partnership with local businesses and community organizations.

Position Summary

The Career Coach / Case Manager supports young adults ages 16–24 through the Next Success Youth consortium in Clark County. This role blends youth career coaching and case management, providing individualized support from initial assessment through employment placement and retention.

Career Coaches work one-on-one with participants to develop personalized service plans, coordinate training and work-based learning opportunities, track progress, and provide ongoing support to help participants successfully transition into employment and long-term career pathways.

Key Responsibilities

Youth Career Coaching & Case Management

• Conduct outreach, recruitment, orientations, eligibility determination, and initial assessments
• Develop and manage individualized service plans tailored to participants’ career and life goals
• Provide ongoing case management, progress monitoring, and outcome tracking
• Support skill-building activities including vocational training, financial literacy, and job readiness
• Coordinate paid and unpaid work experiences, job shadows, mentorships, and career exploration
• Provide follow-up services, including workplace support, wage progression, and long-term career planning
• Ensure participants receive required services and meet program benchmarks

Employer & Community Engagement

• Conduct business outreach to build relationships and secure work-based learning opportunities
• Partner with employers, community organizations, and internal staff to support participant success

Data & Administrative Responsibilities

• Complete timely and accurate data entry for enrollment, status updates, exits, and follow-ups
• Maintain participant files in both electronic and hard-copy formats
• Use participant feedback and program data to improve service delivery and outcomes

Qualifications

Education

• High school diploma or equivalent required

Experience

• Minimum 1 year experience in workforce development, social services, job placement, case management, career coaching, or a related field
• Prior case management experience highly preferred
• WIOA program experience is a plus
• Equivalent combinations of education and experience may be considered

Additional Requirements

• Ability to work effectively with individuals from diverse backgrounds
• Experience tracking outcomes and meeting contractual goals
• Strong community outreach and relationship-building skills
• Must pass a background check

Key Competencies

• Passion for serving youth and young adults
• Strong relationship-building and mentorship skills
• Effective written and verbal communication
• Collaboration and teamwork
• Recruitment, placement, and follow-up support
• Time management, adaptability, and persistence
• Problem-solving and goal-oriented mindset

Physical & Work Environment Requirements

• Ability to attend meetings and activities at partner locations
• Ability to observe and respond to interpersonal interactions
• Willingness to travel throughout Southwest Washington
• Work environment may range from moderate to loud
• Ability to work in both office and remote settings as needed