Operations Manager

Company Description

Burn Boot Camp, founded in 2012 by Devan and Morgan Kline, is a national fitness concept dedicated to fostering healthy lifestyles for women and their families. With over 350 locations nationwide, it offers 45-minute circuit-style workouts, complimentary Childwatch, and innovative features like the Floating Floor to ensure safety and comfort during sessions. Burn Boot Camp also provides a digital experience through Burn On Demand, offering premium fitness, recovery, and educational content across 14 categories. The organization emphasizes community, empowerment, and personal growth, providing franchise opportunities for those passionate about fitness and leadership.

Role Description

This is a full-time, on-site and remote role for an Operations Manager based in Rockville, MD. The Operations Manager will oversee the daily operations of the Burn Boot Camp location, ensuring efficient processes, high-quality member experiences, and team collaboration. Responsibilities include managing staff performance, maintaining operational excellence, implementing strategies to improve member engagement and retention, and ensuring compliance with company policies and procedures. The Operations Manager will also collaborate with the leadership team, including the Franchise Partners, to achieve overall business objectives and identify opportunities for growth.

Qualifications

• Previous experience in operations, management, or a similar role is a strong advantage
• Previous sales experience, preferably in fitness, hospitality, or service-based environments
• Strong leadership, team management, and problem-solving skills
• Must be able to lead, inspire, and motivate others
• Proficiency in operational planning, process improvement, and performance metrics analysis
• Exceptional communication skills, both written and verbal, with a focus on fostering collaboration
• Excellent organizational and time-management skills
• Experience in customer service and client relationship management
• Knowledge of fitness industry trends and passion for health and wellness
• Proven ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Familiarity with CRM software and/or fitness industry tools (e.g., Mindbody)
• Must be a high producer in autonomous working situations and a self-motivator
• Comfortable using technology, apps, and digital tools daily including scheduling platform
• Demonstrating advanced skills in document creation, data management, across applications such as Outlook, Gmail, Docs, Drive, Sheets, and Meet.
• Strong understanding of social media platforms and best practices
• Ability to multi-task and stay organized while having close attention to detail and follow-through
• Can quickly identify opportunities for growth and strategies for execution
• Bachelor's degree in Business Administration, Management, or a related field is preferred